Customer Service Mortgage Corporation Rates, Fees & Info

WESTLAKE VILLAGE, CA

LEI: 549300WZCZNKQZ3TAU55

Tax ID: 81-1679932

5 stars - out of 5 stars, based on 41 reviews

2021 Data | 2020 Data | 2019 Data | 2018 Data


Overview

Customer Service Mortgage Corporation is a smaller mortgage company specializing in Refi and Home Purchase loans. Customer Service Mortgage Corporation has a high proportion of conventional loans. Their top markets include Oxnard, Los Angeles, Riverside, San Diego, and Bakersfield among others. Customer Service Mortgage Corporation has an above average approval rate for mortages when compared nationally. They have an average pick rate when compared to the same sample of other lendors. Customer Service Mortgage Corporation is typically an average fee lendor.


Originations

1,644

Origination Dollar Volume (All Markets)

$775,720,000

Awards

CUSTOMER SERVICE MORTGAGE CORPORATION 30 Year Conventional Loans bronze CUSTOMER SERVICE MORTGAGE CORPORATION 30 Year Conventional Loans bronze
Show all (2) awards

Relative Rate

Customer Service Mortgage Corporation's average 30 year fixed rate mortgage of loans were 2.99%.

The 2021 average 30 year fixed rate mortgage across all markets of loans were 3.15%.

This yields a difference of -0.16%.

Relative Fees

Customer Service Mortgage Corporation's average total fees for a 30 year fixed rate mortgage are $5,215.

The average total origination fees for 30 year fixed rate mortgages (for all loan values, including both points & up-front fees in addition to origination fees) are $4,750.

Top Markets

Market Originations Total Value Average Loan Average Fees Average Rate
OXNARD-THOUSAND OAKS-VENTURA, CA (FHA|USDA|VA) 901 $419,535,000 $465,633 $5,071 2.93%
Los Angeles-Long Beach-Anaheim, CA (FHA|USDA|VA) 595 $298,045,000 $500,916 $5,173 2.96%
RIVERSIDE-SAN BERNARDINO-ONTARIO, CA (FHA|USDA|VA) 49 $18,185,000 $371,122 $4,275 2.95%
SAN DIEGO-CHULA VISTA-CARLSBAD, CA (FHA|USDA|VA) 21 $11,265,000 $536,429 $5,977 2.98%
BAKERSFIELD, CA (FHA|USDA|VA) 21 $5,355,000 $255,000 $4,334 2.96%
San Francisco-Oakland-Berkeley, CA (FHA|USDA|VA) 5 $4,745,000 $949,000 $5,678 3.05%
SANTA MARIA-SANTA BARBARA, CA (FHA|USDA|VA) 8 $3,600,000 $450,000 $6,766 2.91%
FRESNO, CA (FHA|USDA|VA) 11 $2,695,000 $245,000 $3,998 3.28%
SAN LUIS OBISPO-PASO ROBLES, CA (FHA|USDA|VA) 5 $2,655,000 $531,000 $4,020 3.07%
SACRAMENTO-ROSEVILLE-FOLSOM, CA (FHA|USDA|VA) 7 $2,315,000 $330,714 $3,535 2.86%
STOCKTON, CA (FHA|USDA|VA) 3 $1,215,000 $405,000 $3,929 3.08%
Outside of Metro Areas 3 $1,035,000 $345,000 $4,540 3.00%
VISALIA, CA (FHA|USDA|VA) 3 $985,000 $328,333 $4,138 3.21%
NAPA, CA (FHA|USDA|VA) 3 $915,000 $305,000 $4,705 3.04%
ST. GEORGE, UT (FHA|USDA|VA) 1 $775,000 $775,000 $5,339 3.38%
CHICO, CA (FHA|USDA|VA) 2 $510,000 $255,000 $3,975 3.00%
SANTA ROSA-PETALUMA, CA (FHA|USDA|VA) 1 $385,000 $385,000 $3,235 2.50%
SALINAS, CA (FHA|USDA|VA) 1 $375,000 $375,000 $3,378 3.38%
Sonora, CA (FHA|USDA|VA) 1 $355,000 $355,000 $6,285 3.63%
EL CENTRO, CA (FHA|USDA|VA) 1 $295,000 $295,000 $6,913 4.13%
MADERA, CA (FHA|USDA|VA) 1 $255,000 $255,000 $3,299 3.13%
SAN JOSE-SUNNYVALE-SANTA CLARA, CA (FHA|USDA|VA) 1 $225,000 $225,000 $3,416 2.50%

Customer Service Mortgage Corporation's top markets include Oxnard, Los Angeles, Riverside, San Diego, and Bakersfield among others.

Product Mix

Loan Type Originations Total Value Average Loan Average Fees Average Rate
Conventional 1,594 $745,790,000 $467,873 $4,891 2.96%
VA 50 $29,930,000 $598,600 $10,809 2.57%

For the 2021 period, Customer Service Mortgage Corporation's most frequently originated loan type of loans were Conventional, with 1,594 originations. Their 2nd most popular type is VA, with 50 originations.

Loan Reason

Loan Reason Originations Total Value Average Loan Average Fees Average Rate
Refi 874 $394,450,000 $451,316 $4,215 2.89%
Home Purchase 440 $245,250,000 $557,386 $7,007 3.03%
Cash Out Refi 329 $135,735,000 $412,568 $4,760 2.99%
Home Improvement 1 $285,000 $285,000 $3,270 2.88%

For the 2021, Customer Service Mortgage Corporation's most frequently cited loan purpose of loans were Refi, with 874 originations. The 2nd most popular reason of loans were Home Purchase, with 440 originations.

Loan Duration/Length

Loan Length Originations Total Value Average Loan Average Fees Average Rate
30 Year 1,493 $722,855,000 $484,163 $5,215 2.99%
15 Year 95 $32,535,000 $342,474 $3,618 2.43%
20 Year 39 $15,485,000 $397,051 $3,752 2.75%
10 Year 13 $3,245,000 $249,615 $3,555 2.36%
Other 4 $1,600,000 $400,000 $3,601 2.91%

For the 2021, Customer Service Mortgage Corporation's most frequently cited loan length of loans were 30 Year, with 1,493 originations. The 2nd most popular length of loans were 15 Year, with 95 originations.

Origination Fees

Origination Fee Originations Total Value Average Loan
$1k-2k 1,472 $689,140,000 $468,166
$2k-3k 70 $29,250,000 $417,857
$3k-4k 54 $28,940,000 $535,926
$5k+ 47 $28,135,000 $598,617
$<1k 1 $255,000 $255,000

$5,215 of loans were Customer Service Mortgage Corporation's average total fees, while their most frequently occuring range of origination fees were in the $1k-2k bucket, with 1,472 originations.

Interest Rates

Loan Rate Originations Total Value Average Loan
2.5-3% 814 $371,310,000 $456,155
3-4% 584 $305,640,000 $523,356
<2.5% 237 $94,145,000 $397,236
4-5% 8 $3,890,000 $486,250
5-6% 1 $735,000 $735,000

During 2021, Customer Service Mortgage Corporation's average interest rate of loans were 2.99%, while their most frequently originated rate bucket of loans were 2.5-3%, with 814 originations.

Loan Sizing

Loan Size Originations Total Value Average Loan Average Fees Average Rate
$400k-600k 672 $333,630,000 $496,473 $5,139 2.93%
$200k-400k 531 $165,425,000 $311,535 $3,911 2.90%
$600k-1MM 328 $233,630,000 $712,287 $6,564 3.08%
$100k-200k 84 $13,800,000 $164,286 $3,641 2.85%
$1MM+ 23 $28,815,000 $1,252,826 $14,098 3.28%
$100,000 or less 6 $420,000 $70,000 $3,757 2.44%

2021 saw Customer Service Mortgage Corporation place emphasis on $400k-600k loans with 672 originations, totaling $333,630,000 in origination value.

Applicant Income

Applicant Income Originations Total Value Average Loan Average Fees Average Rate
$100k-150k 518 $243,510,000 $470,097 $5,311 2.95%
$150k-250k 446 $242,120,000 $542,870 $5,043 2.98%
$75k-100k 291 $115,535,000 $397,027 $4,745 2.92%
$250k+ 179 $109,165,000 $609,860 $5,987 3.04%
$50k-75k 150 $45,890,000 $305,933 $4,334 2.85%
$50k or less 59 $19,165,000 $324,831 $3,861 2.77%

Customer Service Mortgage Corporation lent most frequently to those with incomes in the $100k-150k range, with 518 originations. The second most popular income band? $150k-250k, with 446 originations.

Applicant Debt to Income Ratio

DTI Ratio Originations Total Value Average Loan Average Fees Average Rate
30-36% 286 $134,840,000 $471,469 $4,956 2.93%
20-30% 283 $128,925,000 $455,565 $5,303 2.87%
44% 109 $60,045,000 $550,872 $5,853 3.04%
49% 96 $45,010,000 $468,854 $4,673 2.98%
42% 80 $38,350,000 $479,375 $5,215 3.00%
<20% 77 $31,535,000 $409,545 $4,020 2.85%
48% 68 $29,260,000 $430,294 $4,849 3.00%
39% 65 $29,825,000 $458,846 $4,259 2.96%
41% 65 $31,725,000 $488,077 $5,596 2.96%
38% 65 $31,155,000 $479,308 $4,385 2.94%
45% 64 $29,590,000 $462,344 $5,229 3.02%
37% 62 $30,590,000 $493,387 $4,856 2.98%
47% 60 $26,170,000 $436,167 $4,817 2.99%
40% 58 $29,990,000 $517,069 $5,060 2.97%
43% 58 $28,050,000 $483,621 $5,968 3.05%
46% 57 $26,005,000 $456,228 $4,630 3.04%
36% 45 $21,205,000 $471,222 $5,133 2.90%
50-60% 31 $15,215,000 $490,806 $5,986 2.94%
>60% 5 $3,065,000 $613,000 $12,373 2.85%

Customer Service Mortgage Corporation lent most frequently to those with DTI ratios of 30-36%, with 286 originations. The next most common DTI ratio? 20-30%, with 283 originations.

Ethnicity Mix

Applicant Ethnicity Originations Total Value Average Loan Average Fees Average Rate
White 1,289 $611,385,000 $474,310 $4,913 2.96%
Not provided 195 $87,015,000 $446,231 $6,031 2.89%
Asian 119 $58,495,000 $491,555 $5,246 2.93%
Black 28 $13,320,000 $475,714 $5,143 3.04%
American Indian 5 $2,085,000 $417,000 $4,317 3.05%
Native Hawaiian 3 $1,515,000 $505,000 $4,720 2.79%
Asian Indian 3 $1,415,000 $471,667 $5,608 3.08%
Filipino 1 $325,000 $325,000 $3,268 2.88%
Chinese 1 $165,000 $165,000 $3,685 2.38%

Approval Rates

Total approvals of all applications
99.70%

Customer Service Mortgage Corporation has an exceptionally high approval rate. They either target their audience very well or may have lax underwriting protocols.

Pick Rate

Approvals leading to origination
90.95%

Customer Service Mortgage Corporation has an average pick rate.

Points and Fees

Points Originations Total Value Average Loan
NA 1,644 $775,720,000 $471,849

Occupancy Type Mix

Dwelling Type Originations Total Value Average Loan
1,644 $775,720,000 $471,849

LTV Distribution

Loan to Value Originations Total Value Average Loan Average Fees Average Rate
20-40% 186 $54,030,000 $290,484 $3,850 2.82%
40-60% 491 $201,595,000 $410,580 $4,481 2.88%
60-80% 642 $338,950,000 $527,960 $4,853 3.03%
80-100% 294 $168,850,000 $574,320 $6,558 2.99%
Over 100% 10 $7,910,000 $791,000 $29,845 2.69%
Under 20% 21 $4,385,000 $208,810 $3,696 2.64%