Customer Service Mortgage Corporation Rates, Fees & Info

WESTLAKE VILLAGE, CA

LEI: 549300WZCZNKQZ3TAU55

Tax ID: 81-1679932

Latest/2023 | 2022 Data | 2021 Data | 2020 Data | 2019 Data | 2018 Data

Jump to:

  • SimulatedRates™
  • Mortgage Calculator

    • Mortgage Data

  • Originations
  • Top Markets
  • Product Mix
  • Loan Reason
  • Typical Rates
  • Loan Sizes
  • Dwelling Types
  • Complaints
  • Similar Lenders
  • Loan Length
  • Loan to Value Info
  • Debt-to-Income
  • Applicant Income
  • Ethnicity Info
  • Approval & Pick Rates
  • Points and Fees
  • Origination Fees (Closing Costs)

    • Review & Overview

    Customer Service Mortgage Corporation is a smaller mortgage company specializing in Refi and Home Purchase loans. Customer Service Mortgage Corporation has a high proportion of conventional loans. Their top markets by origination volume include: Oxnard, Los Angeles, Riverside, San Diego, and San Francisco among others. We have data for 22 markets. (Some data included below & more in-depth data is available with an active subscription.)

    Customer Service Mortgage Corporation has an above average approval rate when compared to the average across all lenders. They have an above average pick rate when compared to similar lenders. Customer Service Mortgage Corporation is typically a low fee lender. (We use the term "fees" to include things like closing costs and other costs incurred by borrowers-- whether they are paid out of pocket or rolled into the loan.) They typically have about average rates.

    We show data for every lender and do not change our ratings-- even if an organization is a paid advertiser. Our consensus data does have lag, but it is highly correlated to a lender's rates & fees relative to their markets. This means that if a bank is a low fee/rate lender the past-- chances are they are still one today. Our SimulatedRates™ use advanced statistical techniques to forecast different rates based on a lender's historical data.

    Mortgage seekers: Choose your metro area here to explore the lowest fee & rate lenders.

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    SimulatedRates™

    Mortgage Type     		Simulated Rate Simulation Date
    30 Year Conventional Purchase 6.74% 4/14/24
    30 Year Conventional Refi 6.45% 4/14/24
    30 Year Cash-out Refi 6.61% 4/14/24
    30 Year FHA Purchase 7.19% 4/14/24
    30 Year VA Purchase 5.96% 4/14/24
    30 Year VA Refi 6.27% 4/14/24
    15 Year Conventional Refi 5.97% 4/14/24
    15 Year Cash-out Refi 5.97% 4/14/24
    These are simulated rates generated by our proprietary machine learning models. These are not guaranteed by the bank. They are our estimates based on a lender's past behaviors combined with current market conditions. Contact an individual lender for their actual rates. Our models use fixed rate terms for conforming loans, 700+ FICO, 10% down for FHA and 20% for conventional. These are based on consensus, historical data-- not advertised promotional rates.

    Customer Service Mortgage Corporation Mortgage Calculator






    Your Estimates

    Estimated Loan Payment: Update the calculator values and click calculate payment!

    This is not an official calculator from Customer Service Mortgage Corporation. It uses our SimulatedRate™ technology, basic math and reasonable assumptions to calculate mortgage payments derived from our simulations and your inputs.

    The default purchase price is the median sales price across the US for 2022Q4, per FRED.


    Originations

    1,606

    Origination Dollar Volume (All Markets)

    $683,440,000
    Show all (5) awards

    Top Markets

    Zoom/scroll map to see bank's per metro statistics. Subscribers can configure state/metro/county granularity, assorted fields and quantity of results. This map shows top 10 markets in the map viewport, as defined by descending origination volume.

    Market Originations Total Value Average Loan Average Fees Average Rate
    OXNARD-THOUSAND OAKS-VENTURA, CA (FHA|USDA|VA) 940 $395,320,000 $420,553 $4,199 3.03%
    Los Angeles-Long Beach-Anaheim, CA (FHA|USDA|VA) 536 $240,100,000 $447,948 $4,268 3.03%
    RIVERSIDE-SAN BERNARDINO-ONTARIO, CA (FHA|USDA|VA) 40 $13,130,000 $328,250 $4,019 3.08%
    SAN DIEGO-CHULA VISTA-CARLSBAD, CA (FHA|USDA|VA) 24 $9,670,000 $402,917 $4,579 3.10%
    San Francisco-Oakland-Berkeley, CA (FHA|USDA|VA) 13 $7,525,000 $578,846 $5,784 3.33%
    SACRAMENTO-ROSEVILLE-FOLSOM, CA (FHA|USDA|VA) 10 $3,030,000 $303,000 $4,040 3.31%
    SAN LUIS OBISPO-PASO ROBLES, CA (FHA|USDA|VA) 6 $2,780,000 $463,333 $5,959 3.14%
    BAKERSFIELD, CA (FHA|USDA|VA) 11 $2,375,000 $215,909 $4,234 3.01%
    SANTA MARIA-SANTA BARBARA, CA (FHA|USDA|VA) 4 $1,710,000 $427,500 $3,538 2.92%
    SAN JOSE-SUNNYVALE-SANTA CLARA, CA (FHA|USDA|VA) 3 $1,525,000 $508,333 $3,477 2.67%
    STOCKTON, CA (FHA|USDA|VA) 3 $975,000 $325,000 $6,387 3.37%
    Eureka-Arcata, CA (FHA|USDA|VA) 2 $960,000 $480,000 $4,820 2.88%
    SALINAS, CA (FHA|USDA|VA) 3 $855,000 $285,000 $3,491 3.62%
    SANTA CRUZ-WATSONVILLE, CA (FHA|USDA|VA) 2 $750,000 $375,000 $3,223 2.50%
    SANTA ROSA-PETALUMA, CA (FHA|USDA|VA) 1 $595,000 $595,000 $5,180 2.88%
    VISALIA, CA (FHA|USDA|VA) 2 $590,000 $295,000 $4,072 2.94%
    SALT LAKE CITY, UT (FHA|USDA|VA) 1 $375,000 $375,000 $3,352 2.88%
    VALLEJO, CA (FHA|USDA|VA) 1 $335,000 $335,000 $3,540 3.00%
    ST. GEORGE, UT (FHA|USDA|VA) 1 $265,000 $265,000 $3,504 2.88%
    MODESTO, CA (FHA|USDA|VA) 1 $195,000 $195,000 $3,181 3.75%
    Outside of Metro Areas 1 $195,000 $195,000 $3,480 3.50%
    Ukiah, CA (FHA|USDA|VA) 1 $185,000 $185,000 $3,521 3.50%
    Customer Service Mortgage Corporation's top markets include Oxnard, Los Angeles, Riverside, San Diego, and San Francisco among others.

    Their top states include:
  • California (FHA|USDA|VA)
  • Utah (FHA|USDA|VA)

    • Similar Lenders

    We use machine learning to identify the top lenders compared against CUSTOMER SERVICE MORTGAGE CORPORATION based on their rates and fees, along with other useful metrics. A lower similarity rank signals a stronger match.

    Chaffey Federal Credit Union
    Similarity Rank: 345
    SAFE 1 CREDIT UNION
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    MANHATTAN FINANCIAL GROUP, INC.
    Similarity Rank: 384
    MYPOINT Credit Union
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    ALTURA
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    AltaOne Federal Credit Union
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    Christian Community Credit Union
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    VALLEY STRONG CREDIT UNION
    Similarity Rank: 854
    LONG BEACH CITY EMPLOYEES Federal Credit Union
    Similarity Rank: 1053
    1ST NORTHERN CALIFORNIA
    Similarity Rank: 1120

    Product Mix

    Loan Type Originations Total Value Avg. Loan Avg. Fees Avg. Rate
    Conventional 1,587 $671,895,000 $423,374 $4,153 3.04%
    VA 19 $11,545,000 $607,632 $11,361 2.80%

    For 2020, Customer Service Mortgage Corporation's most frequently originated type of loan was Conventional, with 1,587 originations. Their 2nd most popular type was VA, with 19 originations.

    Loan Reason

    Loan Reason Originations Total Value Avg. Loan Avg. Fees Avg. Rate
    Refi 1,093 $444,495,000 $406,674 $3,658 3.00%
    Home Purchase 309 $157,945,000 $511,149 $6,540 3.06%
    Cash Out Refi 203 $80,525,000 $396,675 $3,864 3.18%
    Other 1 $475,000 $475,000 $3,600 2.50%

    For 2020, Customer Service Mortgage Corporation's most frequently cited loan purpose was Refi, with 1,093 originations. The 2nd most popular reason was Home Purchase, with 309 originations.

    Loan Duration/Length

    Loan Length Originations Total Value Average Loan Average Fees Average Rate
    30 Year 1,606 $683,440,000 $425,554 $4,239 3.03%

    For 2020, Customer Service Mortgage Corporation's most frequently cited loan duration was 30 Year, with 1,606 originations.

    Origination Fees/Closing Costs

    Origination Fee/Closing Cost Originations Total Value Average Loan
    $1k-2k 1,490 $630,960,000 $423,463
    $2k-3k 47 $17,965,000 $382,234
    $5k+ 27 $15,995,000 $592,407
    $3k-4k 24 $11,030,000 $459,583
    $4k-5k 17 $7,185,000 $422,647
    $<1k 1 $305,000 $305,000

    Customer Service Mortgage Corporation's average total fees were $4,239, while their most frequently occuring range of origination fees (closing costs) were in the $1k-2k bucket, with 1,490 originations.

    Interest Rates

    Loan Rate Originations Total Value Average Loan
    2.5-3% 837 $362,725,000 $433,363
    3-4% 546 $236,640,000 $433,407
    <2.5% 182 $64,540,000 $354,615
    4-5% 39 $18,615,000 $477,308
    5-6% 2 $920,000 $460,000

    During 2020, Customer Service Mortgage Corporation's average interest rate for loans was 3.03%, while their most frequently originated rate bucket for loans was 2.5-3%, with 837 originations.

    Loan Sizing

    Loan Size Originations Total Value Average Loan Average Fees Average Rate
    $200k-400k 661 $208,855,000 $315,968 $3,663 2.98%
    $400k-600k 628 $305,330,000 $486,194 $4,268 3.04%
    $600k-1MM 226 $154,080,000 $681,770 $6,205 3.19%
    $100k-200k 80 $13,260,000 $165,750 $3,278 2.98%
    $100,000 or less 10 $880,000 $88,000 $3,593 2.79%
    $1MM+ 1 $1,035,000 $1,035,000 $5,565 4.00%

    2020 saw Customer Service Mortgage Corporation place emphasis on $200k-400k loans with 661 originations, totaling $208,855,000 in origination value.

    Applicant Income

    Applicant Income Originations Total Value Average Loan Average Fees Average Rate
    $100k-150k 541 $241,065,000 $445,591 $4,242 3.04%
    $150k-250k 443 $214,225,000 $483,578 $4,507 3.07%
    $75k-100k 270 $97,740,000 $362,000 $3,920 2.98%
    $50k-75k 181 $56,795,000 $313,785 $3,825 2.95%
    $250k+ 122 $63,100,000 $517,213 $4,892 3.15%
    $50k or less 49 $10,515,000 $214,592 $3,435 2.94%

    Customer Service Mortgage Corporation lent most frequently to those with incomes in the $100k-150k range, with 541 originations. The second most popular income band? $150k-250k, with 443 originations.

    Applicant Debt to Income Ratio

    DTI Ratio Originations Total Value Average Loan Average Fees Average Rate
    20-30% 310 $123,370,000 $397,968 $3,839 2.93%
    30-36% 296 $124,980,000 $422,230 $4,028 3.02%
    <20% 110 $39,580,000 $359,818 $3,784 2.92%
    44% 83 $37,675,000 $453,916 $4,767 3.11%
    41% 71 $32,445,000 $456,972 $4,173 3.05%
    37% 69 $31,145,000 $451,377 $4,530 2.96%
    43% 66 $31,070,000 $470,758 $5,164 3.18%
    45% 66 $26,640,000 $403,636 $4,467 3.16%
    42% 61 $26,385,000 $432,541 $4,254 3.00%
    39% 60 $26,100,000 $435,000 $4,184 3.05%
    38% 60 $27,800,000 $463,333 $4,498 3.14%
    49% 60 $25,860,000 $431,000 $4,393 3.20%
    48% 59 $26,505,000 $449,237 $4,474 3.06%
    40% 59 $26,725,000 $452,966 $4,460 3.13%
    36% 57 $24,675,000 $432,895 $4,059 3.08%
    47% 52 $23,160,000 $445,385 $4,145 3.16%
    46% 51 $23,085,000 $452,647 $5,171 3.02%
    50-60% 15 $5,835,000 $389,000 $4,848 3.12%
    >60% 1 $405,000 $405,000 $14,241 2.75%

    Customer Service Mortgage Corporation lent most frequently to those with DTI ratios of 20-30%, with 310 originations. The next most common DTI ratio? 30-36%, with 296 originations.

    Ethnicity Mix

    Applicant Ethnicity Originations Total Value Average Loan Average Fees Average Rate
    White 1,309 $553,525,000 $422,861 $4,196 3.03%
    Not provided 178 $76,850,000 $431,742 $4,409 3.06%
    Asian 75 $34,765,000 $463,533 $4,627 2.97%
    Black 27 $10,835,000 $401,296 $3,998 3.07%
    American Indian 6 $2,140,000 $356,667 $3,518 3.29%
    Asian Indian 3 $1,265,000 $421,667 $4,359 3.12%
    Other Asian 2 $1,120,000 $560,000 $8,574 2.63%
    Filipino 2 $1,050,000 $525,000 $3,461 3.00%
    Other Pacific Islander 1 $705,000 $705,000 $6,556 2.63%
    Native Hawaiian or Islander 1 $435,000 $435,000 $3,160 2.99%
    Vietnamese 1 $395,000 $395,000 $3,166 2.50%
    Chinese 1 $355,000 $355,000 $3,645 2.88%

    Approval Rates

    Total approvals of all applications
    100.00%

    Customer Service Mortgage Corporation has an exceptionally high approval rate. They either target their audience very well or may have lax underwriting protocols.

    Pick Rate

    Approvals leading to origination
    91.97%

    Customer Service Mortgage Corporation has an average pick rate.

    Points and Fees

    Points Originations Total Value Average Loan
    NA 1,606 $683,440,000 $425,554

    Occupancy Type Mix

    Dwelling Type Originations Total Value Average Loan
    Single Family (1-4 Units):Manufactured 3 $825,000 $275,000
    Single Family (1-4 Units):Site-Built 1,603 $682,615,000 $425,836

    LTV Distribution

    Loan to Value Originations Total Value Average Loan Average Fees Average Rate
    20-40% 181 $48,415,000 $267,486 $3,528 2.91%
    40-60% 488 $189,600,000 $388,525 $3,635 2.92%
    60-80% 667 $311,385,000 $466,844 $4,185 3.13%
    80-100% 248 $127,380,000 $513,629 $5,738 3.10%
    Over 100% 5 $3,325,000 $665,000 $24,739 2.83%
    Under 20% 17 $3,335,000 $196,176 $3,357 2.92%

    Complaints

    Bank Name Product Issue 2020 CPFB Complaints % of Total Issues
    Customer Service Mortgage Corporation Conventional home mortgage Applying for a mortgage or refinancing an existing mortgage 1 100.0%