Citizens Bank Mortgage Rates, Fees & Info

Hartsville, TN

LEI: 549300W7DWHDWZITFY92

Tax ID: 62-0159190

Latest/2023 | 2022 Data | 2021 Data | 2020 Data | 2019 Data | 2018 Data

Review & Overview

Citizens Bank is a smaller bank specializing in Home Purchase and Refi loans. Citizens Bank has a high proportion of conventional loans. Their top markets by origination volume include: Nashville, Jasper, Louisville, and Clarksville among others. We have data for 4 markets. (Some data included below & more in-depth data is available with an active subscription.)

Citizens Bank has an above average approval rate when compared to the average across all lenders. They have a below average pick rate when compared to similar lenders.

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Originations

Origination Dollar Volume (All Markets)

$20,460,000

Top Markets

Zoom/scroll map to see bank's per metro statistics. Subscribers can configure state/metro/county granularity, assorted fields and quantity of results. This map shows top 10 markets in the map viewport, as defined by descending origination volume.

Market	Originations	Total Value	Average Loan	Average Fees	Average Rate
NASHVILLE-DAVIDSON-MURFREESBORO-FRANKLIN, TN (FHA\|USDA\|VA)	55	$18,475,000	$335,909	$0	0.00%
Jasper, AL (FHA\|USDA\|VA)	1	$895,000	$895,000	$0	0.00%
LOUISVILLE, KY (FHA\|USDA\|VA)	1	$695,000	$695,000	$0	0.00%
CLARKSVILLE, TN-KY (FHA\|USDA\|VA)	1	$395,000	$395,000	$0	0.00%

Citizens Bank's top markets include Nashville, Jasper, Louisville, and Clarksville among others.

Their top states include:

Tennessee (FHA|USDA|VA)

Alabama (FHA|USDA|VA)

Kentucky (FHA|USDA|VA)

Product Mix

Loan Type	Originations	Total Value	Avg. Loan	Avg. Fees	Avg. Rate
Conventional	58	$20,460,000	$352,759	$0	0.00%

For 2021, Citizens Bank's most frequently originated type of loan was Conventional, with 58 originations.

Loan Reason

Loan Reason	Originations	Total Value	Avg. Loan	Avg. Fees	Avg. Rate
Home Purchase	29	$12,285,000	$423,621	$0	0.00%
Refi	19	$6,855,000	$360,789	$0	0.00%
Home Improvement	7	$1,055,000	$150,714	$0	0.00%
Other	3	$265,000	$88,333	$0	0.00%

For 2021, Citizens Bank's most frequently cited loan purpose was Home Purchase, with 29 originations. The 2nd most popular reason was Refi, with 19 originations.

Loan Duration/Length

Loan Length	Originations	Total Value	Average Loan	Average Fees	Average Rate
Other	58	$20,460,000	$352,759	$0	0.00%

For 2021, Citizens Bank's most frequently cited loan duration was Other, with 58 originations.

Loan Sizing

Loan Size	Originations	Total Value	Average Loan	Average Fees	Average Rate
$100k-200k	19	$2,765,000	$145,526	$0	0.00%
$600k-1MM	15	$11,285,000	$752,333	$0	0.00%
$200k-400k	12	$3,440,000	$286,667	$0	0.00%
$100,000 or less	7	$365,000	$52,143	$0	0.00%
$400k-600k	5	$2,605,000	$521,000	$0	0.00%

2021 saw Citizens Bank place emphasis on $100k-200k loans with 19 originations, totaling $2,765,000 in origination value.

Applicant Income

Applicant Income	Originations	Total Value	Average Loan	Average Fees	Average Rate
$150k-250k	12	$2,920,000	$243,333	$0	0.00%
$100k-150k	8	$1,900,000	$237,500	$0	0.00%
$250k+	8	$4,810,000	$601,250	$0	0.00%
$50k or less	7	$1,205,000	$172,143	$0	0.00%
$50k-75k	6	$620,000	$103,333	$0	0.00%
$75k-100k	1	$685,000	$685,000	$0	0.00%

Citizens Bank lent most frequently to those with incomes in the $150k-250k range, with 12 originations. The second most popular income band? $100k-150k, with 8 originations.

Applicant Debt to Income Ratio

DTI Ratio	Originations	Total Value	Average Loan	Average Fees	Average Rate
Exempt%	58	$20,460,000	$352,759	$0	0.00%

Citizens Bank lent most frequently to those with DTI ratios of Exempt%, with 58 originations.

Ethnicity Mix

Applicant Ethnicity	Originations	Total Value	Average Loan	Average Fees	Average Rate
White	41	$11,945,000	$291,341	$0	0.00%
Not applicable	16	$8,320,000	$520,000	$0	0.00%
Black	1	$195,000	$195,000	$0	0.00%

Approval Rates

Total approvals of all applications
93.15%

Citizens Bank has an average approval rate.

Pick Rate

Approvals leading to origination
82.76%

Citizens Bank has a below average pick rate.

Points and Fees

Points	Originations	Total Value	Average Loan
Exempt	58	$20,460,000	$352,759

Occupancy Type Mix

Dwelling Type	Originations	Total Value	Average Loan
	58	$20,460,000	$352,759

Complaints

Bank Name	Product	Issue	2021 CPFB Complaints	% of Total Issues
CITIZENS FINANCIAL GROUP, INC.	Conventional home mortgage	Applying for a mortgage or refinancing an existing mortgage	54	15.6%
CITIZENS FINANCIAL GROUP, INC.	Conventional home mortgage	Closing on a mortgage	22	6.3%
CITIZENS FINANCIAL GROUP, INC.	Conventional home mortgage	Improper use of your report	1	0.3%
CITIZENS FINANCIAL GROUP, INC.	Conventional home mortgage	Incorrect information on your report	6	1.7%
CITIZENS FINANCIAL GROUP, INC.	Conventional home mortgage	Problem with a credit reporting company's investigation into an existing problem	3	0.9%
CITIZENS FINANCIAL GROUP, INC.	Conventional home mortgage	Struggling to pay mortgage	27	7.8%
CITIZENS FINANCIAL GROUP, INC.	Conventional home mortgage	Trouble during payment process	116	33.4%
CITIZENS FINANCIAL GROUP, INC.	FHA mortgage	Applying for a mortgage or refinancing an existing mortgage	7	2.0%
CITIZENS FINANCIAL GROUP, INC.	FHA mortgage	Closing on a mortgage	4	1.2%
CITIZENS FINANCIAL GROUP, INC.	FHA mortgage	Struggling to pay mortgage	15	4.3%
CITIZENS FINANCIAL GROUP, INC.	FHA mortgage	Trouble during payment process	19	5.5%
CITIZENS FINANCIAL GROUP, INC.	Home equity loan or line of credit (HELOC)	Applying for a mortgage or refinancing an existing mortgage	7	2.0%
CITIZENS FINANCIAL GROUP, INC.	Home equity loan or line of credit (HELOC)	Closing on a mortgage	4	1.2%
CITIZENS FINANCIAL GROUP, INC.	Home equity loan or line of credit (HELOC)	Incorrect information on your report	2	0.6%
CITIZENS FINANCIAL GROUP, INC.	Home equity loan or line of credit (HELOC)	Struggling to pay mortgage	2	0.6%
CITIZENS FINANCIAL GROUP, INC.	Home equity loan or line of credit (HELOC)	Trouble during payment process	27	7.8%
CITIZENS FINANCIAL GROUP, INC.	Other type of mortgage	Applying for a mortgage or refinancing an existing mortgage	5	1.4%
CITIZENS FINANCIAL GROUP, INC.	Other type of mortgage	Closing on a mortgage	3	0.9%
CITIZENS FINANCIAL GROUP, INC.	Other type of mortgage	Improper use of your report	1	0.3%
CITIZENS FINANCIAL GROUP, INC.	Other type of mortgage	Incorrect information on your report	1	0.3%
CITIZENS FINANCIAL GROUP, INC.	Other type of mortgage	Struggling to pay mortgage	3	0.9%
CITIZENS FINANCIAL GROUP, INC.	Other type of mortgage	Trouble during payment process	13	3.7%
CITIZENS FINANCIAL GROUP, INC.	VA mortgage	Struggling to pay mortgage	2	0.6%
CITIZENS FINANCIAL GROUP, INC.	VA mortgage	Trouble during payment process	3	0.9%

Bank Details

Branches

Bank Name	Branch	Branch Type	Deposits (000's)
Citizens Bank	100 Cinema Dr Hendersonville, TN 37075	Full Service B&M	$13,416
Citizens Bank	100 Mcmurry Boulevard Hartsville, TN 37074	Full Service B&M	$117,182
Citizens Bank	150 West Main Street Gallatin, TN 37066	Full Service B&M	$127,593

For 2021, Citizens Bank had 3 branches.