Citizens Bank Mortgage Rates, Fees & Info
Mukwonago, WI
LEI: 5493002FSR6V2NM1K863
Tax ID: 39-0210030
5 stars
-
out of 5 stars, based on 24 reviews
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Mortgage Data
Bank Data
Overview
Citizens Bank is a
smaller
bank
specializing in
Refi, Cash Out Refi, and Home Purchase loans.
Citizens Bank has a high proportion of conventional loans.
Their top markets include Milwaukee, Whitewater, Racine, Watertown, and Fond Du Lac among others. Citizens Bank has
an above average
approval rate for mortages when compared nationally.
They have
a below average
pick rate when compared to the same sample of other lendors.
Citizens Bank is typically
a low fee
lendor.
Originations
557
Origination Dollar Volume (All Markets)
$145,605,000
Employee count
160
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Citizens Bank - 2021
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Relative Rate
Citizens Bank's average 30 year fixed rate mortgage of loans were
3.07%.
The 2021 average 30 year fixed rate mortgage across all markets of loans were 3.15%.
This yields a difference of -0.08%.
Relative Fees
Citizens Bank's average total fees for a 30 year fixed rate
mortgage are $2,969.
The average total origination fees for 30 year fixed rate mortgages (for all loan values, including
both points & up-front fees in addition to origination fees) are $4,750.
Top Markets
| Market |
Originations |
Total Value |
Average Loan |
Average Fees |
Average Rate |
|
MILWAUKEE-WAUKESHA, WI (FHA|USDA|VA)
|
343
|
$96,255,000 |
$280,627 |
$2,151 |
2.95% |
|
Whitewater, WI (FHA|USDA|VA)
|
112
|
$23,980,000 |
$214,107 |
$2,301 |
2.91% |
|
RACINE, WI (FHA|USDA|VA)
|
61
|
$14,455,000 |
$236,967 |
$2,486 |
2.92% |
|
Outside of Metro Areas
|
16 |
$5,290,000 |
$330,625 |
$2,338 |
3.11% |
|
Watertown-Fort Atkinson, WI (FHA|USDA|VA)
|
14
|
$2,460,000 |
$175,714 |
$2,040 |
3.03% |
|
FOND DU LAC, WI (FHA|USDA|VA)
|
1
|
$1,605,000 |
$1,605,000 |
$0 |
3.98% |
|
MADISON, WI (FHA|USDA|VA)
|
4
|
$670,000 |
$167,500 |
$2,890 |
3.13% |
|
OSHKOSH-NEENAH, WI (FHA|USDA|VA)
|
1
|
$355,000 |
$355,000 |
$3,367 |
3.00% |
|
GREEN BAY, WI (FHA|USDA|VA)
|
1
|
$205,000 |
$205,000 |
$2,531 |
3.25% |
|
Beaver Dam, WI (FHA|USDA|VA)
|
2
|
$130,000 |
$65,000 |
$2,888 |
4.06% |
|
WAUSAU-WESTON, WI (FHA|USDA|VA)
|
1
|
$115,000 |
$115,000 |
$2,081 |
2.50% |
|
SHEBOYGAN, WI (FHA|USDA|VA)
|
1
|
$85,000 |
$85,000 |
$0 |
3.13% |
Citizens Bank's top markets include Milwaukee, Whitewater, Racine, Watertown, and Fond Du Lac among others.
Product Mix
| Loan Type |
Originations |
Total Value |
Average Loan |
Average Fees |
Average Rate |
| Conventional |
557 |
$145,605,000 |
$261,409 |
$2,234 |
2.95% |
For the 2021 period, Citizens Bank's most frequently
originated loan type
of loans were Conventional, with 557 originations.
Loan Reason
| Loan Reason |
Originations |
Total Value |
Average Loan |
Average Fees |
Average Rate |
| Refi |
228 |
$52,180,000 |
$228,860 |
$1,457 |
2.81% |
| Cash Out Refi |
164 |
$34,660,000 |
$211,341 |
$2,650 |
2.83% |
| Home Purchase |
141 |
$54,835,000 |
$388,901 |
$3,323 |
3.22% |
| Home Improvement |
15 |
$2,885,000 |
$192,333 |
$1,071 |
3.82% |
| Other |
9 |
$1,045,000 |
$116,111 |
$1,779 |
3.15% |
For the 2021, Citizens Bank's most frequently cited loan
purpose
of loans were Refi, with 228
originations.
The 2nd most popular reason of loans were Cash Out Refi,
with 164 originations.
Loan Duration/Length
| Loan Length |
Originations |
Total Value |
Average Loan |
Average Fees |
Average Rate |
| 30 Year |
269 |
$61,185,000 |
$227,454 |
$2,969 |
3.07% |
| 15 Year |
127 |
$23,115,000 |
$182,008 |
$1,429 |
2.55% |
| Other |
64 |
$16,540,000 |
$258,438 |
$1,959 |
2.95% |
| 20 Year |
36 |
$6,260,000 |
$173,889 |
$1,668 |
3.21% |
| 10 Year |
35 |
$5,485,000 |
$156,714 |
$1,136 |
2.61% |
| 5 Year |
19 |
$31,215,000 |
$1,642,895 |
$0 |
3.76% |
| 1 Year |
5 |
$1,465,000 |
$293,000 |
$2,168 |
4.22% |
| 3 Year |
2 |
$340,000 |
$170,000 |
$0 |
3.90% |
For the 2021, Citizens Bank's most frequently cited loan
length
of loans were 30 Year, with 269 originations.
The 2nd most popular length of loans were 15 Year,
with 127 originations.
Origination Fees
| Origination Fee |
Originations |
Total Value |
Average Loan |
| $<1k |
247 |
$43,745,000 |
$177,105 |
| $1k-2k |
162 |
$38,460,000 |
$237,407 |
| $2k-3k |
39 |
$8,545,000 |
$219,103 |
| $3k-4k |
26 |
$7,000,000 |
$269,231 |
| $5k+ |
16 |
$6,250,000 |
$390,625 |
$2,969 of loans were Citizens Bank's
average total fees, while their most
frequently occuring range of origination fees were in the
$<1k bucket,
with 247 originations.
Interest Rates
| Loan Rate |
Originations |
Total Value |
Average Loan |
| 2.5-3% |
272 |
$55,170,000 |
$202,831 |
| 3-4% |
163 |
$66,825,000 |
$409,969 |
| <2.5% |
104 |
$19,250,000 |
$185,096 |
| 4-5% |
12 |
$2,910,000 |
$242,500 |
| 5-6% |
3 |
$1,245,000 |
$415,000 |
| 6-7% |
3 |
$205,000 |
$68,333 |
During 2021, Citizens Bank's average interest
rate of loans were 3.07%, while their
most frequently originated rate bucket of loans were 2.5-3%,
with 272 originations.
Loan Sizing
| Loan Size |
Originations |
Total Value |
Average Loan |
Average Fees |
Average Rate |
| $100k-200k |
243 |
$37,155,000 |
$152,901 |
$1,752 |
2.86% |
| $200k-400k |
195 |
$52,065,000 |
$267,000 |
$2,661 |
2.94% |
| $100,000 or less |
66 |
$4,640,000 |
$70,303 |
$1,148 |
3.08% |
| $400k-600k |
38 |
$17,720,000 |
$466,316 |
$4,563 |
3.04% |
| $1MM+ |
10 |
$30,030,000 |
$3,003,000 |
$2,766 |
3.90% |
| $600k-1MM |
5 |
$3,995,000 |
$799,000 |
$0 |
3.68% |
2021 saw Citizens Bank place emphasis on
$100k-200k loans
with 243 originations, totaling
$37,155,000 in origination value.
Applicant Income
| Applicant Income |
Originations |
Total Value |
Average Loan |
Average Fees |
Average Rate |
| $50k-75k |
133 |
$21,305,000 |
$160,188 |
$2,026 |
3.01% |
| $100k-150k |
121 |
$27,385,000 |
$226,322 |
$2,363 |
2.87% |
| $75k-100k |
99 |
$18,945,000 |
$191,364 |
$2,021 |
2.86% |
| $150k-250k |
75 |
$19,775,000 |
$263,667 |
$2,437 |
2.83% |
| $50k or less |
57 |
$7,645,000 |
$134,123 |
$1,969 |
3.08% |
| $250k+ |
36 |
$13,050,000 |
$362,500 |
$3,205 |
2.87% |
Citizens Bank lent most frequently to those with incomes in the
$50k-75k range, with
133 originations.
The second most popular income band? $100k-150k,
with 121 originations.
Applicant Debt to Income Ratio
| DTI Ratio |
Originations |
Total Value |
Average Loan |
Average Fees |
Average Rate |
| 20-30% |
176 |
$36,570,000 |
$207,784 |
$2,107 |
2.87% |
| <20% |
109 |
$22,245,000 |
$204,083 |
$1,837 |
2.79% |
| 30-36% |
89 |
$19,245,000 |
$216,236 |
$2,194 |
2.93% |
| 39% |
16 |
$2,690,000 |
$168,125 |
$1,668 |
3.09% |
| 42% |
14 |
$2,660,000 |
$190,000 |
$3,265 |
3.11% |
| 37% |
14 |
$3,150,000 |
$225,000 |
$3,045 |
2.79% |
| 41% |
14 |
$2,320,000 |
$165,714 |
$2,090 |
2.93% |
| 47% |
14 |
$2,660,000 |
$190,000 |
$2,389 |
2.81% |
| 38% |
13 |
$2,325,000 |
$178,846 |
$2,312 |
2.85% |
| 36% |
11 |
$2,445,000 |
$222,273 |
$2,254 |
3.00% |
| 44% |
11 |
$2,175,000 |
$197,727 |
$3,411 |
3.03% |
| 40% |
10 |
$1,910,000 |
$191,000 |
$2,557 |
2.91% |
| 43% |
9 |
$1,835,000 |
$203,889 |
$2,801 |
3.43% |
| 46% |
8 |
$1,730,000 |
$216,250 |
$3,733 |
3.39% |
| 49% |
7 |
$1,565,000 |
$223,571 |
$2,789 |
3.00% |
| 45% |
7 |
$2,125,000 |
$303,571 |
$5,218 |
3.14% |
| 48% |
6 |
$1,270,000 |
$211,667 |
$1,566 |
3.13% |
| 50-60% |
3 |
$985,000 |
$328,333 |
$2,748 |
3.38% |
| >60% |
2 |
$340,000 |
$170,000 |
$0 |
3.90% |
Citizens Bank lent most frequently to those with DTI ratios
of 20-30%, with
176 originations.
The next most common DTI ratio? <20%,
with 109 originations.
Ethnicity Mix
| Applicant Ethnicity |
Originations |
Total Value |
Average Loan |
Average Fees |
Average Rate |
| White |
516 |
$107,420,000 |
$208,178 |
$2,268 |
2.91% |
| Not applicable |
23 |
$35,175,000 |
$1,529,348 |
$0 |
3.86% |
| Not provided |
12 |
$1,950,000 |
$162,500 |
$1,241 |
3.19% |
| Asian |
3 |
$545,000 |
$181,667 |
$978 |
2.71% |
| American Indian |
2 |
$410,000 |
$205,000 |
$718 |
2.75% |
| Black |
1 |
$105,000 |
$105,000 |
$0 |
3.13% |
Approval Rates
Total approvals of all applications
91.40%
Citizens Bank has an average approval rate.
Pick Rate
Approvals leading to origination
85.67%
Citizens Bank has an average pick rate.
Points and Fees
| Points |
Originations |
Total Value |
Average Loan |
| NA |
557 |
$145,605,000 |
$261,409 |
Occupancy Type Mix
| Dwelling Type |
Originations |
Total Value |
Average Loan |
|
557 |
$145,605,000 |
$261,409 |
LTV Distribution
| Loan to Value |
Originations |
Total Value |
Average Loan |
Average Fees |
Average Rate |
| 20-40% |
67 |
$8,855,000 |
$132,164 |
$1,271 |
2.79% |
| 40-60% |
186 |
$41,510,000 |
$223,172 |
$1,593 |
2.81% |
| 60-80% |
231 |
$77,105,000 |
$333,788 |
$2,857 |
3.03% |
| 80-100% |
56 |
$15,300,000 |
$273,214 |
$3,711 |
3.09% |
| Under 20% |
17 |
$2,835,000 |
$166,765 |
$952 |
3.72% |
Complaints
| Bank Name |
Product |
Issue |
2021 CPFB Complaints |
% of Total Issues |
| CITIZENS FINANCIAL GROUP, INC. |
Conventional home mortgage |
Applying for a mortgage or refinancing an existing mortgage |
54 |
15.6% |
| CITIZENS FINANCIAL GROUP, INC. |
Conventional home mortgage |
Closing on a mortgage |
22 |
6.3% |
| CITIZENS FINANCIAL GROUP, INC. |
Conventional home mortgage |
Improper use of your report |
1 |
0.3% |
| CITIZENS FINANCIAL GROUP, INC. |
Conventional home mortgage |
Incorrect information on your report |
6 |
1.7% |
| CITIZENS FINANCIAL GROUP, INC. |
Conventional home mortgage |
Problem with a credit reporting company's investigation into an existing problem |
3 |
0.9% |
| CITIZENS FINANCIAL GROUP, INC. |
Conventional home mortgage |
Struggling to pay mortgage |
27 |
7.8% |
| CITIZENS FINANCIAL GROUP, INC. |
Conventional home mortgage |
Trouble during payment process |
116 |
33.4% |
| CITIZENS FINANCIAL GROUP, INC. |
FHA mortgage |
Applying for a mortgage or refinancing an existing mortgage |
7 |
2.0% |
| CITIZENS FINANCIAL GROUP, INC. |
FHA mortgage |
Closing on a mortgage |
4 |
1.2% |
| CITIZENS FINANCIAL GROUP, INC. |
FHA mortgage |
Struggling to pay mortgage |
15 |
4.3% |
| CITIZENS FINANCIAL GROUP, INC. |
FHA mortgage |
Trouble during payment process |
19 |
5.5% |
| CITIZENS FINANCIAL GROUP, INC. |
Home equity loan or line of credit (HELOC) |
Applying for a mortgage or refinancing an existing mortgage |
7 |
2.0% |
| CITIZENS FINANCIAL GROUP, INC. |
Home equity loan or line of credit (HELOC) |
Closing on a mortgage |
4 |
1.2% |
| CITIZENS FINANCIAL GROUP, INC. |
Home equity loan or line of credit (HELOC) |
Incorrect information on your report |
2 |
0.6% |
| CITIZENS FINANCIAL GROUP, INC. |
Home equity loan or line of credit (HELOC) |
Struggling to pay mortgage |
2 |
0.6% |
| CITIZENS FINANCIAL GROUP, INC. |
Home equity loan or line of credit (HELOC) |
Trouble during payment process |
27 |
7.8% |
| CITIZENS FINANCIAL GROUP, INC. |
Other type of mortgage |
Applying for a mortgage or refinancing an existing mortgage |
5 |
1.4% |
| CITIZENS FINANCIAL GROUP, INC. |
Other type of mortgage |
Closing on a mortgage |
3 |
0.9% |
| CITIZENS FINANCIAL GROUP, INC. |
Other type of mortgage |
Improper use of your report |
1 |
0.3% |
| CITIZENS FINANCIAL GROUP, INC. |
Other type of mortgage |
Incorrect information on your report |
1 |
0.3% |
| CITIZENS FINANCIAL GROUP, INC. |
Other type of mortgage |
Struggling to pay mortgage |
3 |
0.9% |
| CITIZENS FINANCIAL GROUP, INC. |
Other type of mortgage |
Trouble during payment process |
13 |
3.7% |
| CITIZENS FINANCIAL GROUP, INC. |
VA mortgage |
Struggling to pay mortgage |
2 |
0.6% |
| CITIZENS FINANCIAL GROUP, INC. |
VA mortgage |
Trouble during payment process |
3 |
0.9% |
Bank Details
Branches
| Bank Name |
Branch |
Branch Type |
Deposits (000's) |
| Citizens Bank |
1010 North Rochester Street Mukwonago, WI 53149 |
Full Service Retail
|
$9,065 |
| Citizens Bank |
12455 W. Janesville Rd Muskego, WI 53150 |
Limited, Mobile/Seasonal Office
|
$0 |
| Citizens Bank |
2109 Corporate Drive Waukesha, WI 53189 |
Full Service B&M
|
$46,809 |
| Citizens Bank |
2541a Main Street East Troy, WI 53120 |
Full Service B&M
|
$44,591 |
| Citizens Bank |
301 North Rochester Mukwonago, WI 53149 |
Full Service B&M
|
$344,930 |
| Citizens Bank |
3238 West Main Street East Troy, WI 53120 |
Full Service Retail
|
$41,941 |
| Citizens Bank |
5450 South Moorland Road New Berlin, WI 53151 |
Full Service B&M
|
$46,510 |
| Citizens Bank |
841 County Nn East Mukwonago, WI 53149 |
Limited, Mobile/Seasonal Office
|
$0 |
| Citizens Bank |
875 South Rochester Street Mukwonago, WI 53149 |
Full Service B&M
|
$23,089 |
| Citizens Bank |
S74 W17005 South Janesville Road Muskego, WI 53150 |
Full Service Retail
|
$17,566 |
| Citizens Bank |
S90 W35680 Highway Nn Eagle, WI 53119 |
Full Service B&M
|
$46,476 |
| Citizens Bank |
W181 S8540 Lodge Boulevard Muskego, WI 53150 |
Limited, Mobile/Seasonal Office
|
$0 |
| Citizens Bank |
W230 S9125 Clark Street Big Bend, WI 53103 |
Full Service B&M
|
$109,650 |
| Citizens Bank |
W236 S7050 Big Bend Drive Big Bend, WI 53103 |
Full Service B&M
|
$77,863 |
| Citizens Bank |
W307n4823 Hwy 83 Mukwonago, WI 53149 |
Full Service B&M
|
$60,295 |
For 2021, Citizens Bank had 15 branches.
Yearly Performance Overview
Bank Income
Citizens Bank's gross interest income from loans was $32,836,000.
Citizens Bank's net interest income from loans was $30,707,000.
Citizens Bank's fee based income from loans was $716,000.
Citizens Bank's net income from loans was $11,430,000.
Bank Expenses
| Item |
Value (in 000's) |
| Total interest expense |
$2,129 |
| Provision for credit losses |
$1,200 |
| Total noninterest expense |
$22,180 |
| Salaries and employee benefits |
$14,998 |
| Premises and equipment expense |
$1,883 |
| Additional noninterest expense |
$5,299 |
| Applicable income taxes |
$4,180 |
| Net charge-offs |
$-22 |
| Cash dividends |
$3,200 |
Citizens Bank's interest expense for loans was $2,129,000.
Citizens Bank's payroll and benefits expense were $14,998,000.
Citizens Bank's property, plant and equipment expenses $1,883,000.
Deposits
| Type |
Value (in 000's) |
| Total deposits |
$899,249 |
| Deposits held in domestic offices |
$899,249 |
| Deposits by Individuals, partnerships, and corporations |
$825,094 |
| Deposits by U.S. Government |
$2 |
| Deposits by States and political subdivisions in the U.S. |
$74,153 |
| Deposits by Commercial banks and other depository institutions in U.S. |
$0 |
| Deposits by Banks in foreign countries |
$0 |
| Deposits by Foreign governments and official institutions |
$0 |
| Transaction accounts |
$332,877 |
| Demand deposits |
$255,924 |
| Nontransaction accounts |
$566,372 |
| Money market deposit accounts (MMDAs) |
$242,877 |
| Other savings deposits (excluding MMDAs) |
$195,652 |
| Total time deposits |
$127,845 |
| Total time and savings deposits |
$643,325 |
| Noninterest-bearing deposits |
$252,607 |
| Interest-bearing deposits |
$646,642 |
| Retail deposits |
$883,632 |
| IRAs and Keogh plan accounts |
$34,303 |
| Brokered deposits |
$0 |
| Deposits held in foreign offices |
$0 |
Assets
| Asset |
Value (in 000's) |
| Total Assets |
$1,026,808 |
| Cash & Balances due from depository institutions |
$136,066 |
| Interest-bearing balances |
$127,989 |
| Total securities |
$255,345 |
| Federal funds sold & reverse repurchase |
$0 |
| Net loans and leases |
$600,944 |
| Loan and leases loss allowance |
$7,928 |
| Trading account assets |
$0 |
| Bank premises and fixed assets |
$8,578 |
| Other real estate owned |
$0 |
| Goodwill and other intangibles |
$2,522 |
| All other assets |
$23,353 |
Liabilities
| Liabilities |
Value (in 000's) |
| Total liabilities and capital |
$1,026,808 |
| Total Liabilities |
$905,472 |
| Total deposits |
$899,249 |
| Interest-bearing deposits |
$646,642 |
| Deposits held in domestic offices |
$899,249 |
| % insured (estimated) |
$78 |
| Federal funds purchased and repurchase agreements |
$0 |
| Trading liabilities |
$0 |
| Other borrowed funds |
$5,000 |
| Subordinated debt |
$0 |
| All other liabilities |
$1,223 |
Issued Loan Types
| Type |
Value (in 000's) |
| Net loans and leases |
$600,944 |
| Loan and leases loss allowance |
$7,928 |
| Total loans and leases (domestic) |
$608,872 |
| All real estate loans |
$552,862 |
| Real estate loans in domestic offices |
$552,862 |
| Construction and development loans |
$55,566 |
| Residential 1-4 family construction |
$12,264 |
| Other construction, all land development and other land |
$43,302 |
| Loans secured by nonfarm nonresidential properties |
$361,312 |
| Nonfarm nonresidential secured by owner-occupied properties |
$131,035 |
| Commercial real estate & other non-farm, non-residential |
$230,277 |
| Multifamily residential real estate |
$66,730 |
| 1-4 family residential loans |
$68,936 |
| Farmland loans |
$318 |
| Loans held in foreign offices |
$0 |
| Farm loans |
$0 |
| Commercial and industrial loans |
$52,627 |
| To non-U.S. addressees |
$0 |
| Loans to individuals |
$734 |
| Credit card loans |
$0 |
| Related Plans |
$22 |
| Consumer Auto Loans |
$144 |
| Other loans to individuals |
$568 |
| All other loans & leases |
$2,649 |
| Loans to foreign governments and official institutions |
$0 |
| Other loans |
$2,649 |
| Loans to depository institutions and acceptances of other banks |
$0 |
| Loans not secured by real estate |
$0 |
| Loans secured by real estate to non-U.S. addressees |
$0 |
| Restructured Loans & leases |
$1,269 |
| Non 1-4 family restructured loans & leases |
$1,245 |
| Total loans and leases (foreign) |
$0 |
Citizens Bank had $600,944,000 of loans outstanding in 2021. $552,862,000 of loans were in real estate loans.
$55,566,000 of loans were in development loans. $66,730,000 of loans were in multifamily mortgage loans.
$68,936,000 of loans were in 1-4 family mortgage loans. $0 of loans were in farm loans. $0
of loans were in credit card loans. $144,000 of loans were in the auto loan category.
Small Business Loans
| Categorization |
# of Loans in Category |
$ amount of loans (in 000's) |
Average $/loan |
| Nonfarm, nonresidential loans - <$1MM |
343 |
$87,660 |
$255,569 |
| Nonfarm, nonresidential loans - <$100k |
50 |
$1,544 |
$30,880 |
| Nonfarm, nonresidential loans - $100-250k |
97 |
$12,061 |
$124,340 |
| Nonfarm, nonresidential loans - $250k-1MM |
196 |
$74,055 |
$377,832 |
| Commercial & Industrial, US addressed loans - <$1MM |
273 |
$22,346 |
$81,853 |
| Commercial & Industrial, US addressed loans - <$100k |
160 |
$3,345 |
$20,906 |
| Commercial & Industrial, US addressed loans - $100-250k |
57 |
$4,977 |
$87,316 |
| Commercial & Industrial, US addressed loans - $250k-1MM |
56 |
$14,024 |
$250,429 |
| Farmland loans - <$1MM |
2 |
$318 |
$159,000 |
| Farmland loans - $100-250k |
2 |
$318 |
$159,000 |
