Citizens Bank Mortgage Rates, Fees & Info

Elizabethton, TN

LEI: 549300E035FX7XMJ6713

Tax ID: 62-1580428

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Mortgage Data

  • Originations
  • Top Markets
  • Product Mix
  • Loan Reason
  • Typical Rates
  • Loan Sizes
  • Dwelling Types
  • Complaints
  • Loan Length
  • Loan to Value Info
  • Debt-to-Income
  • Applicant Income
  • Ethnicity Info
  • Approval & Pick Rates
  • Points and Fees
  • Origination Fees (Closing Costs)

    • Bank Data

  • Branches
  • Income
  • Loan Types
  • Deposit Mix
  • Loan Performance
  • Assets
  • Business Loans

    • Review & Overview

    Citizens Bank is a smaller bank specializing in Home Purchase loans. Citizens Bank has a high proportion of conventional loans. Their top markets by origination volume include: Knoxville, Johnson City, Kingsport, Sevierville, and Morristown among others. We have data for 7 markets. (Some data included below & more in-depth data is available with an active subscription.)

    Citizens Bank has an above average approval rate when compared to the average across all lenders. They have an above average pick rate when compared to similar lenders.

    We show data for every lender and do not change our ratings-- even if an organization is a paid advertiser. Our consensus data does have lag, but it is highly correlated to a lender's rates & fees relative to their markets. This means that if a bank is a low fee/rate lender the past-- chances are they are still one today. Our SimulatedRates™ use advanced statistical techniques to forecast different rates based on a lender's historical data.

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    Originations

    137

    Origination Dollar Volume (All Markets)

    $24,595,000

    Employee count

    197

    Top Markets

    Zoom/scroll map to see bank's per metro statistics. Subscribers can configure state/metro/county granularity, assorted fields and quantity of results. This map shows top 10 markets in the map viewport, as defined by descending origination volume.

    Market Originations Total Value Average Loan Average Fees Average Rate
    KNOXVILLE, TN (FHA|USDA|VA) 69 $10,435,000 $151,232 $0 0.00%
    JOHNSON CITY, TN (FHA|USDA|VA) 36 $8,450,000 $234,722 $0 0.00%
    KINGSPORT-BRISTOL, TN-VA (FHA|USDA|VA) 26 $4,610,000 $177,308 $0 0.00%
    Sevierville, TN (FHA|USDA|VA) 2 $600,000 $300,000 $0 0.00%
    MORRISTOWN, TN (FHA|USDA|VA) 2 $330,000 $165,000 $0 0.00%
    Greeneville, TN (FHA|USDA|VA) 1 $125,000 $125,000 $0 0.00%
    Outside of Metro Areas 1 $45,000 $45,000 $0 0.00%
    Citizens Bank's top markets include Knoxville, Johnson City, Kingsport, Sevierville, and Morristown among others.

    Their top states include:
  • Tennessee (FHA|USDA|VA)
  • Virginia (FHA|USDA|VA)

    • Product Mix

    Loan Type Originations Total Value Avg. Loan Avg. Fees Avg. Rate
    Conventional 137 $24,595,000 $179,526 $0 0.00%

    For 2019, Citizens Bank's most frequently originated type of loan was Conventional, with 137 originations.

    Loan Reason

    Loan Reason Originations Total Value Avg. Loan Avg. Fees Avg. Rate
    Home Purchase 91 $17,925,000 $196,978 $0 0.00%
    Refi 26 $4,380,000 $168,462 $0 0.00%
    Home Improvement 16 $1,760,000 $110,000 $0 0.00%
    Other 4 $530,000 $132,500 $0 0.00%

    For 2019, Citizens Bank's most frequently cited loan purpose was Home Purchase, with 91 originations. The 2nd most popular reason was Refi, with 26 originations.

    Loan Duration/Length

    Loan Length Originations Total Value Average Loan Average Fees Average Rate
    Other 137 $24,595,000 $179,526 $0 0.00%

    For 2019, Citizens Bank's most frequently cited loan duration was Other, with 137 originations.

    Loan Sizing

    Loan Size Originations Total Value Average Loan Average Fees Average Rate
    $100,000 or less 56 $3,490,000 $62,321 $0 0.00%
    $100k-200k 51 $7,225,000 $141,667 $0 0.00%
    $200k-400k 21 $5,545,000 $264,048 $0 0.00%
    $400k-600k 4 $1,950,000 $487,500 $0 0.00%
    $600k-1MM 4 $2,880,000 $720,000 $0 0.00%
    $1MM+ 1 $3,505,000 $3,505,000 $0 0.00%

    2019 saw Citizens Bank place emphasis on $100,000 or less loans with 56 originations, totaling $3,490,000 in origination value.

    Applicant Income

    Applicant Income Originations Total Value Average Loan Average Fees Average Rate
    $50k-75k 22 $2,490,000 $113,182 $0 0.00%
    $100k-150k 15 $2,315,000 $154,333 $0 0.00%
    $150k-250k 12 $1,760,000 $146,667 $0 0.00%
    $50k or less 12 $1,080,000 $90,000 $0 0.00%
    $75k-100k 11 $1,465,000 $133,182 $0 0.00%
    $250k+ 5 $1,475,000 $295,000 $0 0.00%

    Citizens Bank lent most frequently to those with incomes in the $50k-75k range, with 22 originations. The second most popular income band? $100k-150k, with 15 originations.

    Applicant Debt to Income Ratio

    DTI Ratio Originations Total Value Average Loan Average Fees Average Rate
    Exempt% 137 $24,595,000 $179,526 $0 0.00%

    Citizens Bank lent most frequently to those with DTI ratios of Exempt%, with 137 originations.

    Ethnicity Mix

    Applicant Ethnicity Originations Total Value Average Loan Average Fees Average Rate
    Not applicable 54 $12,160,000 $225,185 $0 0.00%
    White 81 $11,585,000 $143,025 $0 0.00%
    Asian Indian 1 $635,000 $635,000 $0 0.00%
    Other Pacific Islander 1 $215,000 $215,000 $0 0.00%

    Approval Rates

    Total approvals of all applications
    92.95%

    Citizens Bank has an average approval rate.

    Pick Rate

    Approvals leading to origination
    94.16%

    Citizens Bank has an average pick rate.

    Points and Fees

    Points Originations Total Value Average Loan
    Exempt 137 $24,595,000 $179,526

    Occupancy Type Mix

    Dwelling Type Originations Total Value Average Loan
    Multifamily:Site-Built 10 $7,270,000 $727,000
    Single Family (1-4 Units):Manufactured 4 $190,000 $47,500
    Single Family (1-4 Units):Site-Built 123 $17,135,000 $139,309

    Complaints

    Bank Name Product Issue 2019 CPFB Complaints % of Total Issues
    CITIZENS FINANCIAL GROUP, INC. Conventional home mortgage Applying for a mortgage or refinancing an existing mortgage 10 4.3%
    CITIZENS FINANCIAL GROUP, INC. Conventional home mortgage Closing on a mortgage 6 2.6%
    CITIZENS FINANCIAL GROUP, INC. Conventional home mortgage Incorrect information on your report 1 0.4%
    CITIZENS FINANCIAL GROUP, INC. Conventional home mortgage Struggling to pay mortgage 20 8.6%
    CITIZENS FINANCIAL GROUP, INC. Conventional home mortgage Trouble during payment process 81 34.8%
    CITIZENS FINANCIAL GROUP, INC. FHA mortgage Applying for a mortgage or refinancing an existing mortgage 2 0.9%
    CITIZENS FINANCIAL GROUP, INC. FHA mortgage Closing on a mortgage 3 1.3%
    CITIZENS FINANCIAL GROUP, INC. FHA mortgage Incorrect information on your report 1 0.4%
    CITIZENS FINANCIAL GROUP, INC. FHA mortgage Struggling to pay mortgage 1 0.4%
    CITIZENS FINANCIAL GROUP, INC. FHA mortgage Trouble during payment process 13 5.6%
    CITIZENS FINANCIAL GROUP, INC. Home equity loan or line of credit (HELOC) Applying for a mortgage or refinancing an existing mortgage 11 4.7%
    CITIZENS FINANCIAL GROUP, INC. Home equity loan or line of credit (HELOC) Closing on a mortgage 9 3.9%
    CITIZENS FINANCIAL GROUP, INC. Home equity loan or line of credit (HELOC) Struggling to pay mortgage 8 3.4%
    CITIZENS FINANCIAL GROUP, INC. Home equity loan or line of credit (HELOC) Trouble during payment process 52 22.3%
    CITIZENS FINANCIAL GROUP, INC. Other type of mortgage Applying for a mortgage or refinancing an existing mortgage 1 0.4%
    CITIZENS FINANCIAL GROUP, INC. Other type of mortgage Closing on a mortgage 4 1.7%
    CITIZENS FINANCIAL GROUP, INC. Other type of mortgage Struggling to pay mortgage 2 0.9%
    CITIZENS FINANCIAL GROUP, INC. Other type of mortgage Trouble during payment process 3 1.3%
    CITIZENS FINANCIAL GROUP, INC. VA mortgage Applying for a mortgage or refinancing an existing mortgage 2 0.9%
    CITIZENS FINANCIAL GROUP, INC. VA mortgage Struggling to pay mortgage 1 0.4%
    CITIZENS FINANCIAL GROUP, INC. VA mortgage Trouble during payment process 2 0.9%

    Bank Details

    Branches

    Bank Name Branch Branch Type Deposits (000's)
    Citizens Bank 101 East Main Street Kingsport, TN 37662 Full Service B&M $54,523
    Citizens Bank 1811 West State Of Franklin Johnson City, TN 37605 Full Service B&M $8,118
    Citizens Bank 2025 Jacksboro Pike La Follette, TN 37766 Full Service B&M $57,971
    Citizens Bank 2240 East Stone Drive Kingsport, TN 37662 Full Service B&M $29,464
    Citizens Bank 256 Medical Park Drive Lenoir City, TN 37771 Full Service B&M $39,624
    Citizens Bank 300 Broad Street Elizabethton, TN 37643 Full Service B&M $267,140
    Citizens Bank 301 Bemberg Road Elizabethton, TN 37643 Full Service B&M $24,289
    Citizens Bank 3028 Peoples Street Johnson City, TN 37605 Full Service B&M $56,401
    Citizens Bank 310 East State Street Bristol, TN 37620 Full Service B&M $40,877
    Citizens Bank 4215 Fort Henry Drive Kingsport, TN 37663 Full Service B&M $23,364
    Citizens Bank 5426 Homberg Drive Knoxville, TN 37919 Full Service B&M $44,953
    Citizens Bank 6771 Baum Drive Knoxville, TN 37919 Full Service B&M $0
    Citizens Bank 702 Us 321 Scenic Hampton, TN 37658 Full Service B&M $13,323
    Citizens Bank 844 Volunteer Parkway Bristol, TN 37620 Full Service B&M $47,573

    For 2019, Citizens Bank had 14 branches.

    Yearly Performance Overview

    Bank Income

    Item Value (in 000's)
    Total interest income $43,599
    Net interest income $34,708
    Total noninterest income $17,145
    Gross Fiduciary activities income $37
    Service charges on deposit accounts $1,183
    Trading account gains and fees $0
    Additional Noninterest Income $15,925
    Pre-tax net operating income $17,915
    Securities gains (or losses, -) $187
    Income before extraordinary items $17,631
    Discontinued Operations (Extraordinary gains, net) $0
    Net income of bank and minority interests $17,631
    Minority interest net income $1,697
    Net income $15,934
    Sale, conversion, retirement of capital stock, net $0
    Net operating income $17,449

    Citizens Bank's gross interest income from loans was $43,599,000.
    Citizens Bank's net interest income from loans was $34,708,000.
    Citizens Bank's fee based income from loans was $1,183,000.
    Citizens Bank's net income from loans was $15,934,000.

    Bank Expenses

    Item Value (in 000's)
    Total interest expense $8,891
    Provision for credit losses $2,387
    Total noninterest expense $31,551
    Salaries and employee benefits $19,129
    Premises and equipment expense $4,132
    Additional noninterest expense $8,290
    Applicable income taxes $471
    Net charge-offs $2,033
    Cash dividends $9,842

    Citizens Bank's interest expense for loans was $8,891,000.
    Citizens Bank's payroll and benefits expense were $19,129,000.
    Citizens Bank's property, plant and equipment expenses $4,132,000.

    Loan Performance

    Type of Loan % of Loans Noncurrent (30+ days, end of period snapshot)
    All loans 0.0%
    Real Estate loans 0.0%
    Construction & Land Development loans 0.0%
    Nonfarm, nonresidential loans 0.0%
    Multifamily residential loans 0.0%
    1-4 family residential loans 1.0%
    HELOC loans 2.0%
    All other family 1.0%
    Commercial & industrial loans 1.0%
    Personal loans 3.0%
    Credit card loans 0.0%
    Other individual loans 3.0%
    Auto loans 4.0%
    Other consumer loans 0.0%
    Unsecured commercial real estate loans 0.0%

    Deposits

    Type Value (in 000's)
    Total deposits $708,062
    Deposits held in domestic offices $708,062
    Deposits by Individuals, partnerships, and corporations $635,518
    Deposits by U.S. Government $2,146
    Deposits by States and political subdivisions in the U.S. $70,350
    Deposits by Commercial banks and other depository institutions in U.S. $48
    Deposits by Banks in foreign countries $0
    Deposits by Foreign governments and official institutions $0
    Transaction accounts $106,998
    Demand deposits $40,372
    Nontransaction accounts $601,064
    Money market deposit accounts (MMDAs) $284,202
    Other savings deposits (excluding MMDAs) $81,716
    Total time deposits $235,146
    Total time and savings deposits $667,690
    Noninterest-bearing deposits $105,546
    Interest-bearing deposits $602,516
    Retail deposits $680,710
    IRAs and Keogh plan accounts $33,066
    Brokered deposits $20,084
    Deposits held in foreign offices $0

    Assets

    Asset Value (in 000's)
    Total Assets $859,865
    Cash & Balances due from depository institutions $19,242
    Interest-bearing balances $100
    Total securities $199,907
    Federal funds sold & reverse repurchase $26,504
    Net loans and leases $581,200
    Loan and leases loss allowance $6,158
    Trading account assets $0
    Bank premises and fixed assets $10,742
    Other real estate owned $286
    Goodwill and other intangibles $10,492
    All other assets $11,492

    Liabilities

    Liabilities Value (in 000's)
    Total liabilities and capital $859,865
    Total Liabilities $744,480
    Total deposits $708,062
    Interest-bearing deposits $602,516
    Deposits held in domestic offices $708,062
    % insured (estimated) $75
    Federal funds purchased and repurchase agreements $8,503
    Trading liabilities $0
    Other borrowed funds $22,864
    Subordinated debt $0
    All other liabilities $5,051

    Issued Loan Types

    Type Value (in 000's)
    Net loans and leases $581,200
    Loan and leases loss allowance $6,158
    Total loans and leases (domestic) $587,358
    All real estate loans $482,001
    Real estate loans in domestic offices $482,001
    Construction and development loans $91,589
    Residential 1-4 family construction $24,932
    Other construction, all land development and other land $66,657
    Loans secured by nonfarm nonresidential properties $296,201
    Nonfarm nonresidential secured by owner-occupied properties $113,484
    Commercial real estate & other non-farm, non-residential $182,717
    Multifamily residential real estate $11,822
    1-4 family residential loans $76,719
    Farmland loans $5,670
    Loans held in foreign offices $0
    Farm loans $0
    Commercial and industrial loans $78,577
    To non-U.S. addressees $0
    Loans to individuals $19,319
    Credit card loans $938
    Related Plans $151
    Consumer Auto Loans $14,307
    Other loans to individuals $3,923
    All other loans & leases $10,531
    Loans to foreign governments and official institutions $0
    Other loans $9,795
    Loans to depository institutions and acceptances of other banks $0
    Loans not secured by real estate $0
    Loans secured by real estate to non-U.S. addressees $0
    Restructured Loans & leases $703
    Non 1-4 family restructured loans & leases $110
    Total loans and leases (foreign) $0

    Citizens Bank had $581,200,000 of loans outstanding in 2019. $482,001,000 of loans were in real estate loans. $91,589,000 of loans were in development loans. $11,822,000 of loans were in multifamily mortgage loans. $76,719,000 of loans were in 1-4 family mortgage loans. $0 of loans were in farm loans. $938,000 of loans were in credit card loans. $14,307,000 of loans were in the auto loan category.

    Small Business Loans

    Categorization # of Loans in Category $ amount of loans (in 000's) Average $/loan
    Nonfarm, nonresidential loans - <$1MM 365 $61,546 $168,619
    Nonfarm, nonresidential loans - <$100k 36 $1,827 $50,750
    Nonfarm, nonresidential loans - $100-250k 82 $10,022 $122,220
    Nonfarm, nonresidential loans - $250k-1MM 247 $49,697 $201,202
    Commercial & Industrial, US addressed loans - <$1MM 533 $71,227 $133,634
    Commercial & Industrial, US addressed loans - <$100k 169 $5,770 $34,142
    Commercial & Industrial, US addressed loans - $100-250k 117 $15,760 $134,701
    Commercial & Industrial, US addressed loans - $250k-1MM 247 $49,697 $201,202
    Farmland loans - <$1MM 36 $2,704 $75,111
    Farmland loans - <$100k 18 $875 $48,611
    Farmland loans - $100-250k 13 $1,299 $99,923
    Farmland loans - $250k-1MM 5 $530 $106,000