Citizens Bank Mortgage Rates, Fees & Info
Elizabethton, TNLEI: 549300E035FX7XMJ6713
Tax ID: 62-1580428
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Mortgage Data
Review & Overview
Citizens Bank is a smaller bank specializing in Home Purchase loans. Citizens Bank has a high proportion of conventional loans. Their top markets by origination volume include: Knoxville, Kingsport, Johnson City, Morristown, and Sevierville among others. We have data for 15 markets. (Some data included below & more in-depth data is available with an active subscription.)Citizens Bank has an above average approval rate when compared to the average across all lenders. They have an above average pick rate when compared to similar lenders.
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Originations
250Origination Dollar Volume (All Markets)
$171,700,000Top Markets
Zoom/scroll map to see bank's per metro statistics. Subscribers can configure state/metro/county granularity, assorted fields and quantity of results. This map shows top 10 markets in the map viewport, as defined by descending origination volume.
| Market | Originations | Total Value | Average Loan | Average Fees | Average Rate |
|---|---|---|---|---|---|
| KNOXVILLE, TN (FHA|USDA|VA) | 136 | $108,500,000 | $797,794 | $0 | 0.00% |
| KINGSPORT-BRISTOL, TN-VA (FHA|USDA|VA) | 32 | $21,610,000 | $675,313 | $0 | 0.00% |
| JOHNSON CITY, TN (FHA|USDA|VA) | 46 | $17,100,000 | $371,739 | $0 | 0.00% |
| MORRISTOWN, TN (FHA|USDA|VA) | 12 | $8,140,000 | $678,333 | $0 | 0.00% |
| Sevierville, TN (FHA|USDA|VA) | 8 | $4,550,000 | $568,750 | $0 | 0.00% |
| CLEVELAND, TN (FHA|USDA|VA) | 3 | $3,455,000 | $1,151,667 | $0 | 0.00% |
| CHARLOTTE-CONCORD-GASTONIA, NC-SC (FHA|USDA|VA) | 1 | $2,505,000 | $2,505,000 | $0 | 0.00% |
| BIRMINGHAM-HOOVER, AL (FHA|USDA|VA) | 1 | $2,485,000 | $2,485,000 | $0 | 0.00% |
| Outside of Metro Areas | 4 | $1,420,000 | $355,000 | $0 | 0.00% |
| NASHVILLE-DAVIDSON-MURFREESBORO-FRANKLIN, TN (FHA|USDA|VA) | 1 | $715,000 | $715,000 | $0 | 0.00% |
| CHATTANOOGA, TN-GA (FHA|USDA|VA) | 1 | $575,000 | $575,000 | $0 | 0.00% |
| Athens, TN (FHA|USDA|VA) | 1 | $205,000 | $205,000 | $0 | 0.00% |
| Newport, TN (FHA|USDA|VA) | 1 | $195,000 | $195,000 | $0 | 0.00% |
| Greeneville, TN (FHA|USDA|VA) | 2 | $140,000 | $70,000 | $0 | 0.00% |
| Lawrenceburg, TN (FHA|USDA|VA) | 1 | $105,000 | $105,000 | $0 | 0.00% |
Product Mix
| Loan Type | Originations | Total Value | Avg. Loan | Avg. Fees | Avg. Rate |
|---|---|---|---|---|---|
| Conventional | 250 | $171,700,000 | $686,800 | $0 | 0.00% |
For 2022, Citizens Bank's most frequently originated type of loan was Conventional, with 250 originations.
Loan Reason
For 2022, Citizens Bank's most frequently cited loan purpose was Home Purchase, with 179 originations. The 2nd most popular reason was Refi, with 51 originations.
Loan Duration/Length
| Loan Length | Originations | Total Value | Average Loan | Average Fees | Average Rate |
|---|---|---|---|---|---|
| Other | 250 | $171,700,000 | $686,800 | $0 | 0.00% |
For 2022, Citizens Bank's most frequently cited loan duration was Other, with 250 originations.
Loan Sizing
2022 saw Citizens Bank place emphasis on $100k-200k loans with 73 originations, totaling $10,885,000 in origination value.
Applicant Income
Citizens Bank lent most frequently to those with incomes in the $150k-250k range, with 19 originations. The second most popular income band? $100k-150k, with 17 originations.
Applicant Debt to Income Ratio
| DTI Ratio | Originations | Total Value | Average Loan | Average Fees | Average Rate |
|---|---|---|---|---|---|
| Exempt% | 250 | $171,700,000 | $686,800 | $0 | 0.00% |
Citizens Bank lent most frequently to those with DTI ratios of Exempt%, with 250 originations.
Ethnicity Mix
Approval Rates
Total approvals of all applications99.22%
Citizens Bank has an exceptionally high approval rate. They either target their audience very well or may have lax underwriting protocols.
Pick Rate
Approvals leading to origination98.00%
Citizens Bank has an exceptionally high pick rate. They most likely have borrower friendly terms or other characteristics like being fast to close or are easy to work with.
Points and Fees
| Points | Originations | Total Value | Average Loan |
|---|---|---|---|
| Exempt | 250 | $171,700,000 | $686,800 |
Complaints
| Bank Name | Product | Issue | 2022 CPFB Complaints | % of Total Issues |
|---|---|---|---|---|
| CITIZENS FINANCIAL GROUP, INC. | Conventional home mortgage | Closing on a mortgage | 1 | 10.0% |
| CITIZENS FINANCIAL GROUP, INC. | Conventional home mortgage | Struggling to pay mortgage | 3 | 30.0% |
| CITIZENS FINANCIAL GROUP, INC. | Conventional home mortgage | Trouble during payment process | 4 | 40.0% |
| CITIZENS FINANCIAL GROUP, INC. | Home equity loan or line of credit (HELOC) | Trouble during payment process | 1 | 10.0% |
| CITIZENS FINANCIAL GROUP, INC. | VA mortgage | Trouble during payment process | 1 | 10.0% |