Citizens Bank Mortgage Rates, Fees & Info

Elizabethton, TN

LEI: 549300E035FX7XMJ6713

Tax ID: 62-1580428

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Mortgage Data

  • Originations
  • Top Markets
  • Product Mix
  • Loan Reason
  • Typical Rates
  • Loan Sizes
  • Dwelling Types
  • Complaints
  • Loan Length
  • Loan to Value Info
  • Debt-to-Income
  • Applicant Income
  • Ethnicity Info
  • Approval & Pick Rates
  • Points and Fees
  • Origination Fees (Closing Costs)

    • Bank Data

  • Branches
  • Income
  • Loan Types
  • Deposit Mix
  • Loan Performance
  • Assets
  • Business Loans

    • Review & Overview

    Citizens Bank is a smaller bank specializing in Home Purchase, Refi, and Home Improvement loans. Citizens Bank has a high proportion of conventional loans. Their top markets by origination volume include: Knoxville, Johnson City, Sevierville, Kingsport, and Morristown among others. We have data for 12 markets. (Some data included below & more in-depth data is available with an active subscription.)

    Citizens Bank has an above average approval rate when compared to the average across all lenders. They have an above average pick rate when compared to similar lenders.

    We show data for every lender and do not change our ratings-- even if an organization is a paid advertiser. Our consensus data does have lag, but it is highly correlated to a lender's rates & fees relative to their markets. This means that if a bank is a low fee/rate lender the past-- chances are they are still one today. Our SimulatedRates™ use advanced statistical techniques to forecast different rates based on a lender's historical data.

    Mortgage seekers: Choose your metro area here to explore the lowest fee & rate lenders.

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    Originations

    189

    Origination Dollar Volume (All Markets)

    $73,425,000

    Employee count

    203

    Top Markets

    Zoom/scroll map to see bank's per metro statistics. Subscribers can configure state/metro/county granularity, assorted fields and quantity of results. This map shows top 10 markets in the map viewport, as defined by descending origination volume.

    Market Originations Total Value Average Loan Average Fees Average Rate
    KNOXVILLE, TN (FHA|USDA|VA) 98 $40,170,000 $409,898 $0 0.00%
    JOHNSON CITY, TN (FHA|USDA|VA) 46 $15,990,000 $347,609 $0 0.00%
    Sevierville, TN (FHA|USDA|VA) 10 $7,860,000 $786,000 $0 0.00%
    KINGSPORT-BRISTOL, TN-VA (FHA|USDA|VA) 23 $3,785,000 $164,565 $0 0.00%
    MORRISTOWN, TN (FHA|USDA|VA) 3 $2,155,000 $718,333 $0 0.00%
    CLEVELAND, TN (FHA|USDA|VA) 1 $1,705,000 $1,705,000 $0 0.00%
    TUCSON, AZ (FHA|USDA|VA) 1 $895,000 $895,000 $0 0.00%
    CHATTANOOGA, TN-GA (FHA|USDA|VA) 2 $230,000 $115,000 $0 0.00%
    MYRTLE BEACH-CONWAY-NORTH MYRTLE BEACH, SC-NC (FHA|USDA|VA) 1 $215,000 $215,000 $0 0.00%
    Outside of Metro Areas 2 $170,000 $85,000 $0 0.00%
    HILTON HEAD ISLAND-BLUFFTON, SC (FHA|USDA|VA) 1 $155,000 $155,000 $0 0.00%
    Greeneville, TN (FHA|USDA|VA) 1 $95,000 $95,000 $0 0.00%
    Citizens Bank's top markets include Knoxville, Johnson City, Sevierville, Kingsport, and Morristown among others.

    Their top states include:
  • Tennessee (FHA|USDA|VA)
  • Arizona (FHA|USDA|VA)
  • Virginia (FHA|USDA|VA)
  • South Carolina (FHA|USDA|VA)

    • Product Mix

    Loan Type Originations Total Value Avg. Loan Avg. Fees Avg. Rate
    Conventional 189 $73,425,000 $388,492 $0 0.00%

    For 2020, Citizens Bank's most frequently originated type of loan was Conventional, with 189 originations.

    Loan Reason

    Loan Reason Originations Total Value Avg. Loan Avg. Fees Avg. Rate
    Home Purchase 116 $34,370,000 $296,293 $0 0.00%
    Refi 54 $22,710,000 $420,556 $0 0.00%
    Home Improvement 16 $16,050,000 $1,003,125 $0 0.00%
    Other 3 $295,000 $98,333 $0 0.00%

    For 2020, Citizens Bank's most frequently cited loan purpose was Home Purchase, with 116 originations. The 2nd most popular reason was Refi, with 54 originations.

    Loan Duration/Length

    Loan Length Originations Total Value Average Loan Average Fees Average Rate
    Other 189 $73,425,000 $388,492 $0 0.00%

    For 2020, Citizens Bank's most frequently cited loan duration was Other, with 189 originations.

    Loan Sizing

    Loan Size Originations Total Value Average Loan Average Fees Average Rate
    $100,000 or less 61 $3,975,000 $65,164 $0 0.00%
    $100k-200k 54 $7,790,000 $144,259 $0 0.00%
    $200k-400k 31 $8,205,000 $264,677 $0 0.00%
    $1MM+ 16 $36,010,000 $2,250,625 $0 0.00%
    $400k-600k 15 $7,485,000 $499,000 $0 0.00%
    $600k-1MM 12 $9,960,000 $830,000 $0 0.00%

    2020 saw Citizens Bank place emphasis on $100,000 or less loans with 61 originations, totaling $3,975,000 in origination value.

    Applicant Income

    Applicant Income Originations Total Value Average Loan Average Fees Average Rate
    $100k-150k 17 $4,145,000 $243,824 $0 0.00%
    $250k+ 14 $4,280,000 $305,714 $0 0.00%
    $150k-250k 13 $5,015,000 $385,769 $0 0.00%
    $50k or less 12 $900,000 $75,000 $0 0.00%
    $50k-75k 11 $1,555,000 $141,364 $0 0.00%
    $75k-100k 10 $1,350,000 $135,000 $0 0.00%

    Citizens Bank lent most frequently to those with incomes in the $100k-150k range, with 17 originations. The second most popular income band? $250k+, with 14 originations.

    Applicant Debt to Income Ratio

    DTI Ratio Originations Total Value Average Loan Average Fees Average Rate
    Exempt% 189 $73,425,000 $388,492 $0 0.00%

    Citizens Bank lent most frequently to those with DTI ratios of Exempt%, with 189 originations.

    Ethnicity Mix

    Applicant Ethnicity Originations Total Value Average Loan Average Fees Average Rate
    Not applicable 95 $44,685,000 $470,368 $0 0.00%
    White 83 $22,455,000 $270,542 $0 0.00%
    Not provided 6 $5,690,000 $948,333 $0 0.00%
    Black 4 $370,000 $92,500 $0 0.00%
    Asian 1 $225,000 $225,000 $0 0.00%

    Approval Rates

    Total approvals of all applications
    97.09%

    Citizens Bank has an exceptionally high approval rate. They either target their audience very well or may have lax underwriting protocols.

    Pick Rate

    Approvals leading to origination
    94.18%

    Citizens Bank has an average pick rate.

    Points and Fees

    Points Originations Total Value Average Loan
    Exempt 189 $73,425,000 $388,492

    Occupancy Type Mix

    Dwelling Type Originations Total Value Average Loan
    Multifamily:Manufactured 15 $15,715,000 $1,047,667
    Multifamily:Site-Built 25 $31,195,000 $1,247,800
    Single Family (1-4 Units):Manufactured 1 $65,000 $65,000
    Single Family (1-4 Units):Site-Built 148 $26,450,000 $178,716

    Complaints

    Bank Name Product Issue 2020 CPFB Complaints % of Total Issues
    CITIZENS FINANCIAL GROUP, INC. Conventional home mortgage Applying for a mortgage or refinancing an existing mortgage 35 12.8%
    CITIZENS FINANCIAL GROUP, INC. Conventional home mortgage Closing on a mortgage 13 4.7%
    CITIZENS FINANCIAL GROUP, INC. Conventional home mortgage Credit monitoring or identity theft protection services 1 0.4%
    CITIZENS FINANCIAL GROUP, INC. Conventional home mortgage Incorrect information on your report 5 1.8%
    CITIZENS FINANCIAL GROUP, INC. Conventional home mortgage Problem with a credit reporting company's investigation into an existing problem 1 0.4%
    CITIZENS FINANCIAL GROUP, INC. Conventional home mortgage Struggling to pay mortgage 26 9.5%
    CITIZENS FINANCIAL GROUP, INC. Conventional home mortgage Trouble during payment process 109 39.8%
    CITIZENS FINANCIAL GROUP, INC. FHA mortgage Applying for a mortgage or refinancing an existing mortgage 3 1.1%
    CITIZENS FINANCIAL GROUP, INC. FHA mortgage Struggling to pay mortgage 6 2.2%
    CITIZENS FINANCIAL GROUP, INC. FHA mortgage Trouble during payment process 7 2.6%
    CITIZENS FINANCIAL GROUP, INC. Home equity loan or line of credit (HELOC) Applying for a mortgage or refinancing an existing mortgage 8 2.9%
    CITIZENS FINANCIAL GROUP, INC. Home equity loan or line of credit (HELOC) Closing on a mortgage 3 1.1%
    CITIZENS FINANCIAL GROUP, INC. Home equity loan or line of credit (HELOC) Struggling to pay mortgage 6 2.2%
    CITIZENS FINANCIAL GROUP, INC. Home equity loan or line of credit (HELOC) Trouble during payment process 20 7.3%
    CITIZENS FINANCIAL GROUP, INC. Other type of mortgage Applying for a mortgage or refinancing an existing mortgage 7 2.6%
    CITIZENS FINANCIAL GROUP, INC. Other type of mortgage Closing on a mortgage 4 1.5%
    CITIZENS FINANCIAL GROUP, INC. Other type of mortgage Struggling to pay mortgage 2 0.7%
    CITIZENS FINANCIAL GROUP, INC. Other type of mortgage Trouble during payment process 11 4.0%
    CITIZENS FINANCIAL GROUP, INC. VA mortgage Struggling to pay mortgage 3 1.1%
    CITIZENS FINANCIAL GROUP, INC. VA mortgage Trouble during payment process 4 1.5%

    Bank Details

    Branches

    Bank Name Branch Branch Type Deposits (000's)
    Citizens Bank 101 East Main Street Kingsport, TN 37662 Full Service B&M $58,582
    Citizens Bank 2025 Jacksboro Pike La Follette, TN 37766 Full Service B&M $57,334
    Citizens Bank 2240 East Stone Drive Kingsport, TN 37662 Full Service B&M $33,812
    Citizens Bank 256 Medical Park Drive Lenoir City, TN 37771 Full Service B&M $47,422
    Citizens Bank 300 Broad Street Elizabethton, TN 37643 Full Service B&M $302,558
    Citizens Bank 301 Bemberg Road Elizabethton, TN 37643 Full Service B&M $25,372
    Citizens Bank 3028 Peoples Street Johnson City, TN 37605 Full Service B&M $79,694
    Citizens Bank 310 East State Street Bristol, TN 37620 Full Service B&M $42,609
    Citizens Bank 4215 Fort Henry Drive Kingsport, TN 37663 Full Service B&M $26,954
    Citizens Bank 5426 Homberg Drive Knoxville, TN 37919 Full Service B&M $55,134
    Citizens Bank 6771 Baum Dr Knoxville, TN 37919 Limited, Administrative $0
    Citizens Bank 702 Us 321 Scenic Hampton, TN 37658 Full Service B&M $14,287
    Citizens Bank 844 Volunteer Parkway Bristol, TN 37620 Full Service B&M $52,062

    For 2020, Citizens Bank had 13 branches.

    Yearly Performance Overview

    Bank Income

    Item Value (in 000's)
    Total interest income $45,149
    Net interest income $38,946
    Total noninterest income $19,072
    Gross Fiduciary activities income $39
    Service charges on deposit accounts $926
    Trading account gains and fees $0
    Additional Noninterest Income $18,107
    Pre-tax net operating income $18,196
    Securities gains (or losses, -) $464
    Income before extraordinary items $18,216
    Discontinued Operations (Extraordinary gains, net) $0
    Net income of bank and minority interests $18,216
    Minority interest net income $2,492
    Net income $15,724
    Sale, conversion, retirement of capital stock, net $0
    Net operating income $17,761

    Citizens Bank's gross interest income from loans was $45,149,000.
    Citizens Bank's net interest income from loans was $38,946,000.
    Citizens Bank's fee based income from loans was $926,000.
    Citizens Bank's net income from loans was $15,724,000.

    Bank Expenses

    Item Value (in 000's)
    Total interest expense $6,203
    Provision for credit losses $5,537
    Total noninterest expense $34,285
    Salaries and employee benefits $21,637
    Premises and equipment expense $4,102
    Additional noninterest expense $8,546
    Applicable income taxes $444
    Net charge-offs $1,670
    Cash dividends $9,396

    Citizens Bank's interest expense for loans was $6,203,000.
    Citizens Bank's payroll and benefits expense were $21,637,000.
    Citizens Bank's property, plant and equipment expenses $4,102,000.

    Loan Performance

    Type of Loan % of Loans Noncurrent (30+ days, end of period snapshot)
    All loans 0.0%
    Real Estate loans 0.0%
    Construction & Land Development loans 0.0%
    Nonfarm, nonresidential loans 0.0%
    Multifamily residential loans 0.0%
    1-4 family residential loans 0.0%
    HELOC loans 0.0%
    All other family 0.0%
    Commercial & industrial loans 0.0%
    Personal loans 4.0%
    Credit card loans 0.4%
    Other individual loans 4.0%
    Auto loans 3.0%
    Other consumer loans 7.0%
    Unsecured commercial real estate loans 0.0%

    Deposits

    Type Value (in 000's)
    Total deposits $881,618
    Deposits held in domestic offices $881,618
    Deposits by Individuals, partnerships, and corporations $777,952
    Deposits by U.S. Government $8,290
    Deposits by States and political subdivisions in the U.S. $94,586
    Deposits by Commercial banks and other depository institutions in U.S. $789
    Deposits by Banks in foreign countries $0
    Deposits by Foreign governments and official institutions $0
    Transaction accounts $146,313
    Demand deposits $80,667
    Nontransaction accounts $735,304
    Money market deposit accounts (MMDAs) $345,798
    Other savings deposits (excluding MMDAs) $95,366
    Total time deposits $294,140
    Total time and savings deposits $800,950
    Noninterest-bearing deposits $160,157
    Interest-bearing deposits $721,461
    Retail deposits $758,142
    IRAs and Keogh plan accounts $32,726
    Brokered deposits $87,950
    Deposits held in foreign offices $0

    Assets

    Asset Value (in 000's)
    Total Assets $1,057,365
    Cash & Balances due from depository institutions $25,757
    Interest-bearing balances $0
    Total securities $172,013
    Federal funds sold & reverse repurchase $0
    Net loans and leases $815,064
    Loan and leases loss allowance $10,025
    Trading account assets $0
    Bank premises and fixed assets $11,610
    Other real estate owned $300
    Goodwill and other intangibles $11,502
    All other assets $21,119

    Liabilities

    Liabilities Value (in 000's)
    Total liabilities and capital $1,057,365
    Total Liabilities $934,583
    Total deposits $881,618
    Interest-bearing deposits $721,461
    Deposits held in domestic offices $881,618
    % insured (estimated) $74
    Federal funds purchased and repurchase agreements $2,990
    Trading liabilities $0
    Other borrowed funds $40,060
    Subordinated debt $0
    All other liabilities $9,915

    Issued Loan Types

    Type Value (in 000's)
    Net loans and leases $815,064
    Loan and leases loss allowance $10,025
    Total loans and leases (domestic) $825,089
    All real estate loans $561,833
    Real estate loans in domestic offices $561,833
    Construction and development loans $113,335
    Residential 1-4 family construction $29,360
    Other construction, all land development and other land $83,975
    Loans secured by nonfarm nonresidential properties $351,969
    Nonfarm nonresidential secured by owner-occupied properties $148,989
    Commercial real estate & other non-farm, non-residential $202,980
    Multifamily residential real estate $15,489
    1-4 family residential loans $76,298
    Farmland loans $4,742
    Loans held in foreign offices $0
    Farm loans $0
    Commercial and industrial loans $241,934
    To non-U.S. addressees $0
    Loans to individuals $17,382
    Credit card loans $821
    Related Plans $44
    Consumer Auto Loans $12,982
    Other loans to individuals $3,535
    All other loans & leases $6,797
    Loans to foreign governments and official institutions $0
    Other loans $6,201
    Loans to depository institutions and acceptances of other banks $0
    Loans not secured by real estate $0
    Loans secured by real estate to non-U.S. addressees $0
    Restructured Loans & leases $4,235
    Non 1-4 family restructured loans & leases $3,666
    Total loans and leases (foreign) $0

    Citizens Bank had $815,064,000 of loans outstanding in 2020. $561,833,000 of loans were in real estate loans. $113,335,000 of loans were in development loans. $15,489,000 of loans were in multifamily mortgage loans. $76,298,000 of loans were in 1-4 family mortgage loans. $0 of loans were in farm loans. $821,000 of loans were in credit card loans. $12,982,000 of loans were in the auto loan category.

    Small Business Loans

    Categorization # of Loans in Category $ amount of loans (in 000's) Average $/loan
    Nonfarm, nonresidential loans - <$1MM 334 $126,454 $378,605
    Nonfarm, nonresidential loans - <$100k 36 $1,638 $45,500
    Nonfarm, nonresidential loans - $100-250k 82 $10,333 $126,012
    Nonfarm, nonresidential loans - $250k-1MM 216 $114,483 $530,014
    Commercial & Industrial, US addressed loans - <$1MM 2,322 $239,802 $103,274
    Commercial & Industrial, US addressed loans - <$100k 1,514 $49,158 $32,469
    Commercial & Industrial, US addressed loans - $100-250k 379 $45,454 $119,931
    Commercial & Industrial, US addressed loans - $250k-1MM 429 $145,190 $338,438
    Farmland loans - <$1MM 27 $2,554 $94,593
    Farmland loans - <$100k 13 $549 $42,231
    Farmland loans - $100-250k 11 $1,019 $92,636
    Farmland loans - $250k-1MM 3 $986 $328,667