Citizens Bank Mortgage Rates, Fees & Info
Elizabethton, TNLEI: 549300E035FX7XMJ6713
Tax ID: 62-1580428
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Mortgage Data
Bank Data
Review & Overview
Citizens Bank is a smaller bank specializing in Home Purchase and Refi loans. Citizens Bank has a high proportion of conventional loans. Their top markets by origination volume include: Knoxville, Johnson City, Chattanooga, Sevierville, and Kingsport among others. We have data for 22 markets. (Some data included below & more in-depth data is available with an active subscription.)Citizens Bank has an above average approval rate when compared to the average across all lenders. They have an above average pick rate when compared to similar lenders.
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Originations
281Origination Dollar Volume (All Markets)
$138,235,000Employee count
213Top Markets
Zoom/scroll map to see bank's per metro statistics. Subscribers can configure state/metro/county granularity, assorted fields and quantity of results. This map shows top 10 markets in the map viewport, as defined by descending origination volume.
| Market | Originations | Total Value | Average Loan | Average Fees | Average Rate |
|---|---|---|---|---|---|
| KNOXVILLE, TN (FHA|USDA|VA) | 161 | $84,745,000 | $526,366 | $0 | 0.00% |
| JOHNSON CITY, TN (FHA|USDA|VA) | 39 | $15,195,000 | $389,615 | $0 | 0.00% |
| CHATTANOOGA, TN-GA (FHA|USDA|VA) | 1 | $8,845,000 | $8,845,000 | $0 | 0.00% |
| Sevierville, TN (FHA|USDA|VA) | 14 | $7,410,000 | $529,286 | $0 | 0.00% |
| KINGSPORT-BRISTOL, TN-VA (FHA|USDA|VA) | 39 | $6,275,000 | $160,897 | $0 | 0.00% |
| CLEVELAND, TN (FHA|USDA|VA) | 2 | $2,210,000 | $1,105,000 | $0 | 0.00% |
| CRESTVIEW-FORT WALTON BEACH-DESTIN, FL (FHA|USDA|VA) | 1 | $2,185,000 | $2,185,000 | $0 | 0.00% |
| Chicago-Naperville-Elgin, IL-IN-WI (FHA|USDA|VA) | 1 | $2,015,000 | $2,015,000 | $0 | 0.00% |
| RIVERSIDE-SAN BERNARDINO-ONTARIO, CA (FHA|USDA|VA) | 1 | $1,855,000 | $1,855,000 | $0 | 0.00% |
| Greeneville, TN (FHA|USDA|VA) | 4 | $1,090,000 | $272,500 | $0 | 0.00% |
| NASHVILLE-DAVIDSON-MURFREESBORO-FRANKLIN, TN (FHA|USDA|VA) | 1 | $885,000 | $885,000 | $0 | 0.00% |
| Miami-Fort Lauderdale-Pompano Beach, FL (FHA|USDA|VA) | 1 | $835,000 | $835,000 | $0 | 0.00% |
| Crossville, TN (FHA|USDA|VA) | 1 | $745,000 | $745,000 | $0 | 0.00% |
| Lewisburg, TN (FHA|USDA|VA) | 1 | $705,000 | $705,000 | $0 | 0.00% |
| Outside of Metro Areas | 5 | $685,000 | $137,000 | $0 | 0.00% |
| BECKLEY, WV (FHA|USDA|VA) | 1 | $595,000 | $595,000 | $0 | 0.00% |
| CLARKSVILLE, TN-KY (FHA|USDA|VA) | 1 | $465,000 | $465,000 | $0 | 0.00% |
| PANAMA CITY, FL (FHA|USDA|VA) | 1 | $425,000 | $425,000 | $0 | 0.00% |
| MORRISTOWN, TN (FHA|USDA|VA) | 3 | $375,000 | $125,000 | $0 | 0.00% |
| GAINESVILLE, GA (FHA|USDA|VA) | 1 | $305,000 | $305,000 | $0 | 0.00% |
| ATLANTA-SANDY SPRINGS-ALPHARETTA, GA (FHA|USDA|VA) | 1 | $305,000 | $305,000 | $0 | 0.00% |
| Athens, TN (FHA|USDA|VA) | 1 | $85,000 | $85,000 | $0 | 0.00% |
Product Mix
| Loan Type | Originations | Total Value | Avg. Loan | Avg. Fees | Avg. Rate |
|---|---|---|---|---|---|
| Conventional | 281 | $138,235,000 | $491,940 | $0 | 0.00% |
For 2021, Citizens Bank's most frequently originated type of loan was Conventional, with 281 originations.
Loan Reason
For 2021, Citizens Bank's most frequently cited loan purpose was Home Purchase, with 207 originations. The 2nd most popular reason was Refi, with 69 originations.
Loan Duration/Length
| Loan Length | Originations | Total Value | Average Loan | Average Fees | Average Rate |
|---|---|---|---|---|---|
| Other | 281 | $138,235,000 | $491,940 | $0 | 0.00% |
For 2021, Citizens Bank's most frequently cited loan duration was Other, with 281 originations.
Loan Sizing
2021 saw Citizens Bank place emphasis on $100k-200k loans with 99 originations, totaling $14,195,000 in origination value.
Applicant Income
Citizens Bank lent most frequently to those with incomes in the $100k-150k range, with 19 originations. The second most popular income band? $150k-250k, with 17 originations.
Applicant Debt to Income Ratio
| DTI Ratio | Originations | Total Value | Average Loan | Average Fees | Average Rate |
|---|---|---|---|---|---|
| Exempt% | 281 | $138,235,000 | $491,940 | $0 | 0.00% |
Citizens Bank lent most frequently to those with DTI ratios of Exempt%, with 281 originations.
Ethnicity Mix
Approval Rates
Total approvals of all applications97.28%
Citizens Bank has an exceptionally high approval rate. They either target their audience very well or may have lax underwriting protocols.
Pick Rate
Approvals leading to origination98.22%
Citizens Bank has an exceptionally high pick rate. They most likely have borrower friendly terms or other characteristics like being fast to close or are easy to work with.
Points and Fees
| Points | Originations | Total Value | Average Loan |
|---|---|---|---|
| Exempt | 281 | $138,235,000 | $491,940 |
Complaints
| Bank Name | Product | Issue | 2021 CPFB Complaints | % of Total Issues |
|---|---|---|---|---|
| CITIZENS FINANCIAL GROUP, INC. | Conventional home mortgage | Applying for a mortgage or refinancing an existing mortgage | 54 | 15.6% |
| CITIZENS FINANCIAL GROUP, INC. | Conventional home mortgage | Closing on a mortgage | 22 | 6.3% |
| CITIZENS FINANCIAL GROUP, INC. | Conventional home mortgage | Improper use of your report | 1 | 0.3% |
| CITIZENS FINANCIAL GROUP, INC. | Conventional home mortgage | Incorrect information on your report | 6 | 1.7% |
| CITIZENS FINANCIAL GROUP, INC. | Conventional home mortgage | Problem with a credit reporting company's investigation into an existing problem | 3 | 0.9% |
| CITIZENS FINANCIAL GROUP, INC. | Conventional home mortgage | Struggling to pay mortgage | 27 | 7.8% |
| CITIZENS FINANCIAL GROUP, INC. | Conventional home mortgage | Trouble during payment process | 116 | 33.4% |
| CITIZENS FINANCIAL GROUP, INC. | FHA mortgage | Applying for a mortgage or refinancing an existing mortgage | 7 | 2.0% |
| CITIZENS FINANCIAL GROUP, INC. | FHA mortgage | Closing on a mortgage | 4 | 1.2% |
| CITIZENS FINANCIAL GROUP, INC. | FHA mortgage | Struggling to pay mortgage | 15 | 4.3% |
| CITIZENS FINANCIAL GROUP, INC. | FHA mortgage | Trouble during payment process | 19 | 5.5% |
| CITIZENS FINANCIAL GROUP, INC. | Home equity loan or line of credit (HELOC) | Applying for a mortgage or refinancing an existing mortgage | 7 | 2.0% |
| CITIZENS FINANCIAL GROUP, INC. | Home equity loan or line of credit (HELOC) | Closing on a mortgage | 4 | 1.2% |
| CITIZENS FINANCIAL GROUP, INC. | Home equity loan or line of credit (HELOC) | Incorrect information on your report | 2 | 0.6% |
| CITIZENS FINANCIAL GROUP, INC. | Home equity loan or line of credit (HELOC) | Struggling to pay mortgage | 2 | 0.6% |
| CITIZENS FINANCIAL GROUP, INC. | Home equity loan or line of credit (HELOC) | Trouble during payment process | 27 | 7.8% |
| CITIZENS FINANCIAL GROUP, INC. | Other type of mortgage | Applying for a mortgage or refinancing an existing mortgage | 5 | 1.4% |
| CITIZENS FINANCIAL GROUP, INC. | Other type of mortgage | Closing on a mortgage | 3 | 0.9% |
| CITIZENS FINANCIAL GROUP, INC. | Other type of mortgage | Improper use of your report | 1 | 0.3% |
| CITIZENS FINANCIAL GROUP, INC. | Other type of mortgage | Incorrect information on your report | 1 | 0.3% |
| CITIZENS FINANCIAL GROUP, INC. | Other type of mortgage | Struggling to pay mortgage | 3 | 0.9% |
| CITIZENS FINANCIAL GROUP, INC. | Other type of mortgage | Trouble during payment process | 13 | 3.7% |
| CITIZENS FINANCIAL GROUP, INC. | VA mortgage | Struggling to pay mortgage | 2 | 0.6% |
| CITIZENS FINANCIAL GROUP, INC. | VA mortgage | Trouble during payment process | 3 | 0.9% |
Bank Details
Branches
| Bank Name | Branch | Branch Type | Deposits (000's) |
|---|---|---|---|
| Citizens Bank | 101 East Main Street Kingsport, TN 37662 | Full Service B&M | $64,706 |
| Citizens Bank | 2025 Jacksboro Pike La Follette, TN 37766 | Full Service B&M | $67,578 |
| Citizens Bank | 2240 East Stone Drive Kingsport, TN 37662 | Full Service B&M | $38,922 |
| Citizens Bank | 256 Medical Park Drive Lenoir City, TN 37771 | Full Service B&M | $54,509 |
| Citizens Bank | 300 Broad Street Elizabethton, TN 37643 | Full Service B&M | $349,998 |
| Citizens Bank | 301 Bemberg Road Elizabethton, TN 37643 | Full Service B&M | $31,071 |
| Citizens Bank | 3028 Peoples Street Johnson City, TN 37605 | Full Service B&M | $88,941 |
| Citizens Bank | 310 East State Street Bristol, TN 37620 | Full Service B&M | $47,163 |
| Citizens Bank | 4215 Fort Henry Drive Kingsport, TN 37663 | Full Service B&M | $28,349 |
| Citizens Bank | 5426 Homberg Drive Knoxville, TN 37919 | Full Service B&M | $68,494 |
| Citizens Bank | 6771 Baum Dr Knoxville, TN 37919 | Limited, Administrative | $0 |
| Citizens Bank | 702 Us 321 Scenic Hampton, TN 37658 | Full Service B&M | $15,973 |
| Citizens Bank | 844 Volunteer Parkway Bristol, TN 37620 | Full Service B&M | $59,854 |
For 2021, Citizens Bank had 13 branches.
Yearly Performance Overview
Bank Income
| Item | Value (in 000's) |
|---|---|
| Total interest income | $48,678 |
| Net interest income | $45,155 |
| Total noninterest income | $25,580 |
| Gross Fiduciary activities income | $40 |
| Service charges on deposit accounts | $822 |
| Trading account gains and fees | $0 |
| Additional Noninterest Income | $24,718 |
| Pre-tax net operating income | $33,981 |
| Securities gains (or losses, -) | $502 |
| Income before extraordinary items | $33,210 |
| Discontinued Operations (Extraordinary gains, net) | $0 |
| Net income of bank and minority interests | $33,210 |
| Minority interest net income | $4,553 |
| Net income | $28,657 |
| Sale, conversion, retirement of capital stock, net | $0 |
| Net operating income | $32,728 |
Citizens Bank's gross interest income from loans was $48,678,000.
Citizens Bank's net interest income from loans was $45,155,000.
Citizens Bank's fee based income from loans was $822,000.
Citizens Bank's net income from loans was $28,657,000.
Bank Expenses
| Item | Value (in 000's) |
|---|---|
| Total interest expense | $3,523 |
| Provision for credit losses | $-718 |
| Total noninterest expense | $37,472 |
| Salaries and employee benefits | $24,291 |
| Premises and equipment expense | $4,302 |
| Additional noninterest expense | $8,879 |
| Applicable income taxes | $1,273 |
| Net charge-offs | $44 |
| Cash dividends | $14,418 |
Citizens Bank's interest expense for loans was $3,523,000.
Citizens Bank's payroll and benefits expense were $24,291,000.
Citizens Bank's property, plant and equipment expenses $4,302,000.
Loan Performance
| Type of Loan | % of Loans Noncurrent (30+ days, end of period snapshot) |
|---|---|
| All loans | 0.0% |
| Real Estate loans | 0.0% |
| Construction & Land Development loans | 0.0% |
| Nonfarm, nonresidential loans | 0.0% |
| Multifamily residential loans | 0.0% |
| 1-4 family residential loans | 0.0% |
| HELOC loans | 0.0% |
| All other family | 0.0% |
| Commercial & industrial loans | 0.0% |
| Personal loans | 2.0% |
| Credit card loans | 0.0% |
| Other individual loans | 2.0% |
| Auto loans | 2.0% |
| Other consumer loans | 0.0% |
| Unsecured commercial real estate loans | 0.0% |
Deposits
| Type | Value (in 000's) |
|---|---|
| Total deposits | $909,495 |
| Deposits held in domestic offices | $909,495 |
| Deposits by Individuals, partnerships, and corporations | $795,448 |
| Deposits by U.S. Government | $9,502 |
| Deposits by States and political subdivisions in the U.S. | $104,501 |
| Deposits by Commercial banks and other depository institutions in U.S. | $44 |
| Deposits by Banks in foreign countries | $0 |
| Deposits by Foreign governments and official institutions | $0 |
| Transaction accounts | $420,926 |
| Demand deposits | $178,158 |
| Nontransaction accounts | $488,569 |
| Money market deposit accounts (MMDAs) | $143,785 |
| Other savings deposits (excluding MMDAs) | $119,949 |
| Total time deposits | $224,835 |
| Total time and savings deposits | $731,337 |
| Noninterest-bearing deposits | $176,601 |
| Interest-bearing deposits | $732,894 |
| Retail deposits | $867,987 |
| IRAs and Keogh plan accounts | $31,307 |
| Brokered deposits | $10,266 |
| Deposits held in foreign offices | $0 |
Assets
| Asset | Value (in 000's) |
|---|---|
| Total Assets | $1,068,428 |
| Cash & Balances due from depository institutions | $45,508 |
| Interest-bearing balances | $0 |
| Total securities | $141,483 |
| Federal funds sold & reverse repurchase | $21,119 |
| Net loans and leases | $816,803 |
| Loan and leases loss allowance | $9,263 |
| Trading account assets | $0 |
| Bank premises and fixed assets | $14,099 |
| Other real estate owned | $0 |
| Goodwill and other intangibles | $12,723 |
| All other assets | $16,693 |
Liabilities
| Liabilities | Value (in 000's) |
|---|---|
| Total liabilities and capital | $1,068,428 |
| Total Liabilities | $930,284 |
| Total deposits | $909,495 |
| Interest-bearing deposits | $732,894 |
| Deposits held in domestic offices | $909,495 |
| % insured (estimated) | $72 |
| Federal funds purchased and repurchase agreements | $2,990 |
| Trading liabilities | $0 |
| Other borrowed funds | $55 |
| Subordinated debt | $0 |
| All other liabilities | $17,744 |
Issued Loan Types
| Type | Value (in 000's) |
|---|---|
| Net loans and leases | $816,803 |
| Loan and leases loss allowance | $9,263 |
| Total loans and leases (domestic) | $826,066 |
| All real estate loans | $710,424 |
| Real estate loans in domestic offices | $710,424 |
| Construction and development loans | $140,415 |
| Residential 1-4 family construction | $53,231 |
| Other construction, all land development and other land | $87,184 |
| Loans secured by nonfarm nonresidential properties | $427,899 |
| Nonfarm nonresidential secured by owner-occupied properties | $185,881 |
| Commercial real estate & other non-farm, non-residential | $242,018 |
| Multifamily residential real estate | $25,647 |
| 1-4 family residential loans | $112,568 |
| Farmland loans | $3,895 |
| Loans held in foreign offices | $0 |
| Farm loans | $0 |
| Commercial and industrial loans | $96,563 |
| To non-U.S. addressees | $0 |
| Loans to individuals | $16,030 |
| Credit card loans | $867 |
| Related Plans | $37 |
| Consumer Auto Loans | $12,944 |
| Other loans to individuals | $2,182 |
| All other loans & leases | $5,642 |
| Loans to foreign governments and official institutions | $0 |
| Other loans | $5,307 |
| Loans to depository institutions and acceptances of other banks | $0 |
| Loans not secured by real estate | $0 |
| Loans secured by real estate to non-U.S. addressees | $0 |
| Restructured Loans & leases | $9,829 |
| Non 1-4 family restructured loans & leases | $7,640 |
| Total loans and leases (foreign) | $0 |
Citizens Bank had $816,803,000 of loans outstanding in 2021. $710,424,000 of loans were in real estate loans. $140,415,000 of loans were in development loans. $25,647,000 of loans were in multifamily mortgage loans. $112,568,000 of loans were in 1-4 family mortgage loans. $0 of loans were in farm loans. $867,000 of loans were in credit card loans. $12,944,000 of loans were in the auto loan category.
Small Business Loans
| Categorization | # of Loans in Category | $ amount of loans (in 000's) | Average $/loan |
|---|---|---|---|
| Nonfarm, nonresidential loans - <$1MM | 425 | $164,707 | $387,546 |
| Nonfarm, nonresidential loans - <$100k | 35 | $1,721 | $49,171 |
| Nonfarm, nonresidential loans - $100-250k | 84 | $11,303 | $134,560 |
| Nonfarm, nonresidential loans - $250k-1MM | 306 | $151,683 | $495,696 |
| Commercial & Industrial, US addressed loans - <$1MM | 801 | $93,428 | $116,639 |
| Commercial & Industrial, US addressed loans - <$100k | 251 | $9,163 | $36,506 |
| Commercial & Industrial, US addressed loans - $100-250k | 165 | $19,001 | $115,158 |
| Commercial & Industrial, US addressed loans - $250k-1MM | 385 | $65,264 | $169,517 |
| Farmland loans - <$1MM | 22 | $2,043 | $92,864 |
| Farmland loans - <$100k | 9 | $312 | $34,667 |
| Farmland loans - $100-250k | 10 | $783 | $78,300 |
| Farmland loans - $250k-1MM | 3 | $948 | $316,000 |