Citizens Bank Mortgage Rates, Fees & Info

Elizabethton, TN

LEI: 549300E035FX7XMJ6713

Tax ID: 62-1580428

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Mortgage Data

Bank Data

Review & Overview

Citizens Bank is a smaller bank specializing in Home Purchase and Refi loans. Citizens Bank has a high proportion of conventional loans. Their top markets by origination volume include: Knoxville, Johnson City, Chattanooga, Sevierville, and Kingsport among others. We have data for 22 markets. (Some data included below & more in-depth data is available with an active subscription.)

Citizens Bank has an above average approval rate when compared to the average across all lenders. They have an above average pick rate when compared to similar lenders.

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Originations

281

Origination Dollar Volume (All Markets)

$138,235,000

Employee count

213

Top Markets

Zoom/scroll map to see bank's per metro statistics. Subscribers can configure state/metro/county granularity, assorted fields and quantity of results. This map shows top 10 markets in the map viewport, as defined by descending origination volume.

Market Originations Total Value Average Loan Average Fees Average Rate
KNOXVILLE, TN (FHA|USDA|VA) 161 $84,745,000 $526,366 $0 0.00%
JOHNSON CITY, TN (FHA|USDA|VA) 39 $15,195,000 $389,615 $0 0.00%
CHATTANOOGA, TN-GA (FHA|USDA|VA) 1 $8,845,000 $8,845,000 $0 0.00%
Sevierville, TN (FHA|USDA|VA) 14 $7,410,000 $529,286 $0 0.00%
KINGSPORT-BRISTOL, TN-VA (FHA|USDA|VA) 39 $6,275,000 $160,897 $0 0.00%
CLEVELAND, TN (FHA|USDA|VA) 2 $2,210,000 $1,105,000 $0 0.00%
CRESTVIEW-FORT WALTON BEACH-DESTIN, FL (FHA|USDA|VA) 1 $2,185,000 $2,185,000 $0 0.00%
Chicago-Naperville-Elgin, IL-IN-WI (FHA|USDA|VA) 1 $2,015,000 $2,015,000 $0 0.00%
RIVERSIDE-SAN BERNARDINO-ONTARIO, CA (FHA|USDA|VA) 1 $1,855,000 $1,855,000 $0 0.00%
Greeneville, TN (FHA|USDA|VA) 4 $1,090,000 $272,500 $0 0.00%
NASHVILLE-DAVIDSON-MURFREESBORO-FRANKLIN, TN (FHA|USDA|VA) 1 $885,000 $885,000 $0 0.00%
Miami-Fort Lauderdale-Pompano Beach, FL (FHA|USDA|VA) 1 $835,000 $835,000 $0 0.00%
Crossville, TN (FHA|USDA|VA) 1 $745,000 $745,000 $0 0.00%
Lewisburg, TN (FHA|USDA|VA) 1 $705,000 $705,000 $0 0.00%
Outside of Metro Areas 5 $685,000 $137,000 $0 0.00%
BECKLEY, WV (FHA|USDA|VA) 1 $595,000 $595,000 $0 0.00%
CLARKSVILLE, TN-KY (FHA|USDA|VA) 1 $465,000 $465,000 $0 0.00%
PANAMA CITY, FL (FHA|USDA|VA) 1 $425,000 $425,000 $0 0.00%
MORRISTOWN, TN (FHA|USDA|VA) 3 $375,000 $125,000 $0 0.00%
GAINESVILLE, GA (FHA|USDA|VA) 1 $305,000 $305,000 $0 0.00%
ATLANTA-SANDY SPRINGS-ALPHARETTA, GA (FHA|USDA|VA) 1 $305,000 $305,000 $0 0.00%
Athens, TN (FHA|USDA|VA) 1 $85,000 $85,000 $0 0.00%
Citizens Bank's top markets include Knoxville, Johnson City, Chattanooga, Sevierville, and Kingsport among others.

Their top states include:
  • Tennessee (FHA|USDA|VA)
  • Florida (FHA|USDA|VA)
  • Indiana (FHA|USDA|VA)
  • California (FHA|USDA|VA)
  • Georgia (FHA|USDA|VA)
  • Product Mix

    Loan Type Originations Total Value Avg. Loan Avg. Fees Avg. Rate
    Conventional 281 $138,235,000 $491,940 $0 0.00%

    For 2021, Citizens Bank's most frequently originated type of loan was Conventional, with 281 originations.

    Loan Reason

    Loan Reason Originations Total Value Avg. Loan Avg. Fees Avg. Rate
    Home Purchase 207 $99,875,000 $482,488 $0 0.00%
    Refi 69 $36,945,000 $535,435 $0 0.00%
    Home Improvement 5 $1,415,000 $283,000 $0 0.00%

    For 2021, Citizens Bank's most frequently cited loan purpose was Home Purchase, with 207 originations. The 2nd most popular reason was Refi, with 69 originations.

    Loan Duration/Length

    Loan Length Originations Total Value Average Loan Average Fees Average Rate
    Other 281 $138,235,000 $491,940 $0 0.00%

    For 2021, Citizens Bank's most frequently cited loan duration was Other, with 281 originations.

    Loan Sizing

    Loan Size Originations Total Value Average Loan Average Fees Average Rate
    $100k-200k 99 $14,195,000 $143,384 $0 0.00%
    $200k-400k 70 $18,310,000 $261,571 $0 0.00%
    $100,000 or less 53 $3,665,000 $69,151 $0 0.00%
    $1MM+ 23 $81,255,000 $3,532,826 $0 0.00%
    $400k-600k 21 $10,175,000 $484,524 $0 0.00%
    $600k-1MM 15 $10,635,000 $709,000 $0 0.00%

    2021 saw Citizens Bank place emphasis on $100k-200k loans with 99 originations, totaling $14,195,000 in origination value.

    Applicant Income

    Applicant Income Originations Total Value Average Loan Average Fees Average Rate
    $100k-150k 19 $3,805,000 $200,263 $0 0.00%
    $150k-250k 17 $4,375,000 $257,353 $0 0.00%
    $250k+ 15 $6,095,000 $406,333 $0 0.00%
    $75k-100k 13 $1,585,000 $121,923 $0 0.00%
    $50k-75k 12 $1,710,000 $142,500 $0 0.00%
    $50k or less 12 $1,630,000 $135,833 $0 0.00%

    Citizens Bank lent most frequently to those with incomes in the $100k-150k range, with 19 originations. The second most popular income band? $150k-250k, with 17 originations.

    Applicant Debt to Income Ratio

    DTI Ratio Originations Total Value Average Loan Average Fees Average Rate
    Exempt% 281 $138,235,000 $491,940 $0 0.00%

    Citizens Bank lent most frequently to those with DTI ratios of Exempt%, with 281 originations.

    Ethnicity Mix

    Applicant Ethnicity Originations Total Value Average Loan Average Fees Average Rate
    Not applicable 178 $107,030,000 $601,292 $0 0.00%
    White 86 $27,230,000 $316,628 $0 0.00%
    Not provided 13 $3,595,000 $276,538 $0 0.00%
    Black 4 $380,000 $95,000 $0 0.00%

    Approval Rates

    Total approvals of all applications
    97.28%

    Citizens Bank has an exceptionally high approval rate. They either target their audience very well or may have lax underwriting protocols.

    Pick Rate

    Approvals leading to origination
    98.22%

    Citizens Bank has an exceptionally high pick rate. They most likely have borrower friendly terms or other characteristics like being fast to close or are easy to work with.

    Points and Fees

    Points Originations Total Value Average Loan
    Exempt 281 $138,235,000 $491,940

    Occupancy Type Mix

    Dwelling Type Originations Total Value Average Loan
    281 $138,235,000 $491,940

    Complaints

    Bank Name Product Issue 2021 CPFB Complaints % of Total Issues
    CITIZENS FINANCIAL GROUP, INC. Conventional home mortgage Applying for a mortgage or refinancing an existing mortgage 54 15.6%
    CITIZENS FINANCIAL GROUP, INC. Conventional home mortgage Closing on a mortgage 22 6.3%
    CITIZENS FINANCIAL GROUP, INC. Conventional home mortgage Improper use of your report 1 0.3%
    CITIZENS FINANCIAL GROUP, INC. Conventional home mortgage Incorrect information on your report 6 1.7%
    CITIZENS FINANCIAL GROUP, INC. Conventional home mortgage Problem with a credit reporting company's investigation into an existing problem 3 0.9%
    CITIZENS FINANCIAL GROUP, INC. Conventional home mortgage Struggling to pay mortgage 27 7.8%
    CITIZENS FINANCIAL GROUP, INC. Conventional home mortgage Trouble during payment process 116 33.4%
    CITIZENS FINANCIAL GROUP, INC. FHA mortgage Applying for a mortgage or refinancing an existing mortgage 7 2.0%
    CITIZENS FINANCIAL GROUP, INC. FHA mortgage Closing on a mortgage 4 1.2%
    CITIZENS FINANCIAL GROUP, INC. FHA mortgage Struggling to pay mortgage 15 4.3%
    CITIZENS FINANCIAL GROUP, INC. FHA mortgage Trouble during payment process 19 5.5%
    CITIZENS FINANCIAL GROUP, INC. Home equity loan or line of credit (HELOC) Applying for a mortgage or refinancing an existing mortgage 7 2.0%
    CITIZENS FINANCIAL GROUP, INC. Home equity loan or line of credit (HELOC) Closing on a mortgage 4 1.2%
    CITIZENS FINANCIAL GROUP, INC. Home equity loan or line of credit (HELOC) Incorrect information on your report 2 0.6%
    CITIZENS FINANCIAL GROUP, INC. Home equity loan or line of credit (HELOC) Struggling to pay mortgage 2 0.6%
    CITIZENS FINANCIAL GROUP, INC. Home equity loan or line of credit (HELOC) Trouble during payment process 27 7.8%
    CITIZENS FINANCIAL GROUP, INC. Other type of mortgage Applying for a mortgage or refinancing an existing mortgage 5 1.4%
    CITIZENS FINANCIAL GROUP, INC. Other type of mortgage Closing on a mortgage 3 0.9%
    CITIZENS FINANCIAL GROUP, INC. Other type of mortgage Improper use of your report 1 0.3%
    CITIZENS FINANCIAL GROUP, INC. Other type of mortgage Incorrect information on your report 1 0.3%
    CITIZENS FINANCIAL GROUP, INC. Other type of mortgage Struggling to pay mortgage 3 0.9%
    CITIZENS FINANCIAL GROUP, INC. Other type of mortgage Trouble during payment process 13 3.7%
    CITIZENS FINANCIAL GROUP, INC. VA mortgage Struggling to pay mortgage 2 0.6%
    CITIZENS FINANCIAL GROUP, INC. VA mortgage Trouble during payment process 3 0.9%

    Bank Details

    Branches

    Bank Name Branch Branch Type Deposits (000's)
    Citizens Bank 101 East Main Street Kingsport, TN 37662 Full Service B&M $64,706
    Citizens Bank 2025 Jacksboro Pike La Follette, TN 37766 Full Service B&M $67,578
    Citizens Bank 2240 East Stone Drive Kingsport, TN 37662 Full Service B&M $38,922
    Citizens Bank 256 Medical Park Drive Lenoir City, TN 37771 Full Service B&M $54,509
    Citizens Bank 300 Broad Street Elizabethton, TN 37643 Full Service B&M $349,998
    Citizens Bank 301 Bemberg Road Elizabethton, TN 37643 Full Service B&M $31,071
    Citizens Bank 3028 Peoples Street Johnson City, TN 37605 Full Service B&M $88,941
    Citizens Bank 310 East State Street Bristol, TN 37620 Full Service B&M $47,163
    Citizens Bank 4215 Fort Henry Drive Kingsport, TN 37663 Full Service B&M $28,349
    Citizens Bank 5426 Homberg Drive Knoxville, TN 37919 Full Service B&M $68,494
    Citizens Bank 6771 Baum Dr Knoxville, TN 37919 Limited, Administrative $0
    Citizens Bank 702 Us 321 Scenic Hampton, TN 37658 Full Service B&M $15,973
    Citizens Bank 844 Volunteer Parkway Bristol, TN 37620 Full Service B&M $59,854

    For 2021, Citizens Bank had 13 branches.

    Yearly Performance Overview

    Bank Income

    Item Value (in 000's)
    Total interest income $48,678
    Net interest income $45,155
    Total noninterest income $25,580
    Gross Fiduciary activities income $40
    Service charges on deposit accounts $822
    Trading account gains and fees $0
    Additional Noninterest Income $24,718
    Pre-tax net operating income $33,981
    Securities gains (or losses, -) $502
    Income before extraordinary items $33,210
    Discontinued Operations (Extraordinary gains, net) $0
    Net income of bank and minority interests $33,210
    Minority interest net income $4,553
    Net income $28,657
    Sale, conversion, retirement of capital stock, net $0
    Net operating income $32,728

    Citizens Bank's gross interest income from loans was $48,678,000.
    Citizens Bank's net interest income from loans was $45,155,000.
    Citizens Bank's fee based income from loans was $822,000.
    Citizens Bank's net income from loans was $28,657,000.

    Bank Expenses

    Item Value (in 000's)
    Total interest expense $3,523
    Provision for credit losses $-718
    Total noninterest expense $37,472
    Salaries and employee benefits $24,291
    Premises and equipment expense $4,302
    Additional noninterest expense $8,879
    Applicable income taxes $1,273
    Net charge-offs $44
    Cash dividends $14,418

    Citizens Bank's interest expense for loans was $3,523,000.
    Citizens Bank's payroll and benefits expense were $24,291,000.
    Citizens Bank's property, plant and equipment expenses $4,302,000.

    Loan Performance

    Type of Loan % of Loans Noncurrent (30+ days, end of period snapshot)
    All loans 0.0%
    Real Estate loans 0.0%
    Construction & Land Development loans 0.0%
    Nonfarm, nonresidential loans 0.0%
    Multifamily residential loans 0.0%
    1-4 family residential loans 0.0%
    HELOC loans 0.0%
    All other family 0.0%
    Commercial & industrial loans 0.0%
    Personal loans 2.0%
    Credit card loans 0.0%
    Other individual loans 2.0%
    Auto loans 2.0%
    Other consumer loans 0.0%
    Unsecured commercial real estate loans 0.0%

    Deposits

    Type Value (in 000's)
    Total deposits $909,495
    Deposits held in domestic offices $909,495
    Deposits by Individuals, partnerships, and corporations $795,448
    Deposits by U.S. Government $9,502
    Deposits by States and political subdivisions in the U.S. $104,501
    Deposits by Commercial banks and other depository institutions in U.S. $44
    Deposits by Banks in foreign countries $0
    Deposits by Foreign governments and official institutions $0
    Transaction accounts $420,926
    Demand deposits $178,158
    Nontransaction accounts $488,569
    Money market deposit accounts (MMDAs) $143,785
    Other savings deposits (excluding MMDAs) $119,949
    Total time deposits $224,835
    Total time and savings deposits $731,337
    Noninterest-bearing deposits $176,601
    Interest-bearing deposits $732,894
    Retail deposits $867,987
    IRAs and Keogh plan accounts $31,307
    Brokered deposits $10,266
    Deposits held in foreign offices $0

    Assets

    Asset Value (in 000's)
    Total Assets $1,068,428
    Cash & Balances due from depository institutions $45,508
    Interest-bearing balances $0
    Total securities $141,483
    Federal funds sold & reverse repurchase $21,119
    Net loans and leases $816,803
    Loan and leases loss allowance $9,263
    Trading account assets $0
    Bank premises and fixed assets $14,099
    Other real estate owned $0
    Goodwill and other intangibles $12,723
    All other assets $16,693

    Liabilities

    Liabilities Value (in 000's)
    Total liabilities and capital $1,068,428
    Total Liabilities $930,284
    Total deposits $909,495
    Interest-bearing deposits $732,894
    Deposits held in domestic offices $909,495
    % insured (estimated) $72
    Federal funds purchased and repurchase agreements $2,990
    Trading liabilities $0
    Other borrowed funds $55
    Subordinated debt $0
    All other liabilities $17,744

    Issued Loan Types

    Type Value (in 000's)
    Net loans and leases $816,803
    Loan and leases loss allowance $9,263
    Total loans and leases (domestic) $826,066
    All real estate loans $710,424
    Real estate loans in domestic offices $710,424
    Construction and development loans $140,415
    Residential 1-4 family construction $53,231
    Other construction, all land development and other land $87,184
    Loans secured by nonfarm nonresidential properties $427,899
    Nonfarm nonresidential secured by owner-occupied properties $185,881
    Commercial real estate & other non-farm, non-residential $242,018
    Multifamily residential real estate $25,647
    1-4 family residential loans $112,568
    Farmland loans $3,895
    Loans held in foreign offices $0
    Farm loans $0
    Commercial and industrial loans $96,563
    To non-U.S. addressees $0
    Loans to individuals $16,030
    Credit card loans $867
    Related Plans $37
    Consumer Auto Loans $12,944
    Other loans to individuals $2,182
    All other loans & leases $5,642
    Loans to foreign governments and official institutions $0
    Other loans $5,307
    Loans to depository institutions and acceptances of other banks $0
    Loans not secured by real estate $0
    Loans secured by real estate to non-U.S. addressees $0
    Restructured Loans & leases $9,829
    Non 1-4 family restructured loans & leases $7,640
    Total loans and leases (foreign) $0

    Citizens Bank had $816,803,000 of loans outstanding in 2021. $710,424,000 of loans were in real estate loans. $140,415,000 of loans were in development loans. $25,647,000 of loans were in multifamily mortgage loans. $112,568,000 of loans were in 1-4 family mortgage loans. $0 of loans were in farm loans. $867,000 of loans were in credit card loans. $12,944,000 of loans were in the auto loan category.

    Small Business Loans

    Categorization # of Loans in Category $ amount of loans (in 000's) Average $/loan
    Nonfarm, nonresidential loans - <$1MM 425 $164,707 $387,546
    Nonfarm, nonresidential loans - <$100k 35 $1,721 $49,171
    Nonfarm, nonresidential loans - $100-250k 84 $11,303 $134,560
    Nonfarm, nonresidential loans - $250k-1MM 306 $151,683 $495,696
    Commercial & Industrial, US addressed loans - <$1MM 801 $93,428 $116,639
    Commercial & Industrial, US addressed loans - <$100k 251 $9,163 $36,506
    Commercial & Industrial, US addressed loans - $100-250k 165 $19,001 $115,158
    Commercial & Industrial, US addressed loans - $250k-1MM 385 $65,264 $169,517
    Farmland loans - <$1MM 22 $2,043 $92,864
    Farmland loans - <$100k 9 $312 $34,667
    Farmland loans - $100-250k 10 $783 $78,300
    Farmland loans - $250k-1MM 3 $948 $316,000