Citizens Bank Mortgage Rates, Fees & Info

Elizabethton, TN

LEI: 549300E035FX7XMJ6713

Tax ID: 62-1580428

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Mortgage Data

  • Originations
  • Top Markets
  • Product Mix
  • Loan Reason
  • Typical Rates
  • Loan Sizes
  • Dwelling Types
  • Complaints
  • Loan Length
  • Loan to Value Info
  • Debt-to-Income
  • Applicant Income
  • Ethnicity Info
  • Approval & Pick Rates
  • Points and Fees
  • Origination Fees (Closing Costs)

    • Bank Data

  • Branches
  • Income
  • Loan Types
  • Deposit Mix
  • Loan Performance
  • Assets
  • Business Loans

    • Review & Overview

    Citizens Bank is a smaller bank specializing in Home Purchase and Refi loans. Citizens Bank has a high proportion of conventional loans. They have a a low proportion of FHA loans. (This may mean they shy away from first time homebuyers.) They have a low ratio of USDA loans. Their top markets by origination volume include: Knoxville, Johnson City, Kingsport, Los Angeles, and Sevierville among others. We have data for 11 markets. (Some data included below & more in-depth data is available with an active subscription.)

    Citizens Bank has an above average approval rate when compared to the average across all lenders. They have a below average pick rate when compared to similar lenders.

    We show data for every lender and do not change our ratings-- even if an organization is a paid advertiser. Our consensus data does have lag, but it is highly correlated to a lender's rates & fees relative to their markets. This means that if a bank is a low fee/rate lender the past-- chances are they are still one today. Our SimulatedRates™ use advanced statistical techniques to forecast different rates based on a lender's historical data.

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    Originations

    167

    Origination Dollar Volume (All Markets)

    $33,305,000

    Employee count

    190

    Top Markets

    Zoom/scroll map to see bank's per metro statistics. Subscribers can configure state/metro/county granularity, assorted fields and quantity of results. This map shows top 10 markets in the map viewport, as defined by descending origination volume.

    Market Originations Total Value Average Loan Average Fees Average Rate
    KNOXVILLE, TN (FHA|USDA|VA) 67 $13,005,000 $194,104 $0 0.00%
    JOHNSON CITY, TN (FHA|USDA|VA) 51 $12,905,000 $253,039 $0 0.00%
    KINGSPORT-BRISTOL, TN-VA (FHA|USDA|VA) 36 $4,430,000 $123,056 $0 0.00%
    Los Angeles-Long Beach-Anaheim, CA (FHA|USDA|VA) 1 $945,000 $945,000 $0 0.00%
    Sevierville, TN (FHA|USDA|VA) 3 $485,000 $161,667 $0 0.00%
    Miami-Fort Lauderdale-Pompano Beach, FL (FHA|USDA|VA) 2 $460,000 $230,000 $0 0.00%
    Outside of Metro Areas 3 $435,000 $145,000 $0 0.00%
    Boone, NC (FHA|USDA|VA) 1 $315,000 $315,000 $0 0.00%
    CLEVELAND, TN (FHA|USDA|VA) 1 $165,000 $165,000 $0 0.00%
    Athens, TN (FHA|USDA|VA) 1 $95,000 $95,000 $0 0.00%
    JACKSON, TN (FHA|USDA|VA) 1 $65,000 $65,000 $0 0.00%
    Citizens Bank's top markets include Knoxville, Johnson City, Kingsport, Los Angeles, and Sevierville among others.

    Their top states include:
  • Tennessee (FHA|USDA|VA)
  • California (FHA|USDA|VA)
  • Florida (FHA|USDA|VA)
  • Virginia (FHA|USDA|VA)
  • North Carolina (FHA|USDA|VA)

    • Product Mix

    Loan Type Originations Total Value Avg. Loan Avg. Fees Avg. Rate
    Conventional 155 $31,495,000 $203,194 $0 0.00%
    FHA 7 $1,145,000 $163,571 $0 0.00%
    USDA 3 $425,000 $141,667 $0 0.00%
    VA 2 $240,000 $120,000 $0 0.00%

    For 2018, Citizens Bank's most frequently originated type of loan was Conventional, with 155 originations. Their 2nd most popular type was FHA, with 7 originations.

    Loan Reason

    Loan Reason Originations Total Value Avg. Loan Avg. Fees Avg. Rate
    Home Purchase 103 $22,205,000 $215,583 $0 0.00%
    Refi 43 $9,105,000 $211,744 $0 0.00%
    Other 8 $580,000 $72,500 $0 0.00%
    Cash Out Refi 7 $905,000 $129,286 $0 0.00%
    Home Improvement 6 $510,000 $85,000 $0 0.00%

    For 2018, Citizens Bank's most frequently cited loan purpose was Home Purchase, with 103 originations. The 2nd most popular reason was Refi, with 43 originations.

    Loan Duration/Length

    Loan Length Originations Total Value Average Loan Average Fees Average Rate
    Other 167 $33,305,000 $199,431 $0 0.00%

    For 2018, Citizens Bank's most frequently cited loan duration was Other, with 167 originations.

    Loan Sizing

    Loan Size Originations Total Value Average Loan Average Fees Average Rate
    $100k-200k 64 $9,320,000 $145,625 $0 0.00%
    $100,000 or less 54 $3,190,000 $59,074 $0 0.00%
    $200k-400k 36 $9,610,000 $266,944 $0 0.00%
    $400k-600k 5 $2,345,000 $469,000 $0 0.00%
    $600k-1MM 5 $4,025,000 $805,000 $0 0.00%
    $1MM+ 3 $4,815,000 $1,605,000 $0 0.00%

    2018 saw Citizens Bank place emphasis on $100k-200k loans with 64 originations, totaling $9,320,000 in origination value.

    Applicant Income

    Applicant Income Originations Total Value Average Loan Average Fees Average Rate
    $50k or less 32 $2,860,000 $89,375 $0 0.00%
    $50k-75k 31 $3,755,000 $121,129 $0 0.00%
    $75k-100k 20 $4,010,000 $200,500 $0 0.00%
    $100k-150k 18 $4,240,000 $235,556 $0 0.00%
    $150k-250k 13 $2,835,000 $218,077 $0 0.00%
    $250k+ 5 $3,105,000 $621,000 $0 0.00%

    Citizens Bank lent most frequently to those with incomes in the $50k or less range, with 32 originations. The second most popular income band? $50k-75k, with 31 originations.

    Applicant Debt to Income Ratio

    DTI Ratio Originations Total Value Average Loan Average Fees Average Rate
    Exempt% 167 $33,305,000 $199,431 $0 0.00%

    Citizens Bank lent most frequently to those with DTI ratios of Exempt%, with 167 originations.

    Ethnicity Mix

    Applicant Ethnicity Originations Total Value Average Loan Average Fees Average Rate
    White 121 $21,145,000 $174,752 $0 0.00%
    Not applicable 46 $12,160,000 $264,348 $0 0.00%

    Approval Rates

    Total approvals of all applications
    92.00%

    Citizens Bank has an average approval rate.

    Pick Rate

    Approvals leading to origination
    89.82%

    Citizens Bank has an average pick rate.

    Points and Fees

    Points Originations Total Value Average Loan
    Exempt 167 $33,305,000 $199,431

    Occupancy Type Mix

    Dwelling Type Originations Total Value Average Loan
    Multifamily:Manufactured 2 $760,000 $380,000
    Multifamily:Site-Built 13 $8,725,000 $671,154
    Single Family (1-4 Units):Manufactured 4 $200,000 $50,000
    Single Family (1-4 Units):Site-Built 148 $23,620,000 $159,595

    Complaints

    Bank Name Product Issue 2018 CPFB Complaints % of Total Issues
    CITIZENS FINANCIAL GROUP, INC. Conventional home mortgage Applying for a mortgage or refinancing an existing mortgage 9 5.3%
    CITIZENS FINANCIAL GROUP, INC. Conventional home mortgage Closing on a mortgage 5 2.9%
    CITIZENS FINANCIAL GROUP, INC. Conventional home mortgage Improper use of your report 1 0.6%
    CITIZENS FINANCIAL GROUP, INC. Conventional home mortgage Incorrect information on your report 1 0.6%
    CITIZENS FINANCIAL GROUP, INC. Conventional home mortgage Problem with a credit reporting company's investigation into an existing problem 1 0.6%
    CITIZENS FINANCIAL GROUP, INC. Conventional home mortgage Struggling to pay mortgage 16 9.4%
    CITIZENS FINANCIAL GROUP, INC. Conventional home mortgage Trouble during payment process 36 21.1%
    CITIZENS FINANCIAL GROUP, INC. FHA mortgage Applying for a mortgage or refinancing an existing mortgage 2 1.2%
    CITIZENS FINANCIAL GROUP, INC. FHA mortgage Closing on a mortgage 3 1.8%
    CITIZENS FINANCIAL GROUP, INC. FHA mortgage Struggling to pay mortgage 8 4.7%
    CITIZENS FINANCIAL GROUP, INC. FHA mortgage Trouble during payment process 3 1.8%
    CITIZENS FINANCIAL GROUP, INC. Home equity loan or line of credit (HELOC) Applying for a mortgage or refinancing an existing mortgage 9 5.3%
    CITIZENS FINANCIAL GROUP, INC. Home equity loan or line of credit (HELOC) Closing on a mortgage 3 1.8%
    CITIZENS FINANCIAL GROUP, INC. Home equity loan or line of credit (HELOC) Struggling to pay mortgage 7 4.1%
    CITIZENS FINANCIAL GROUP, INC. Home equity loan or line of credit (HELOC) Trouble during payment process 41 24.0%
    CITIZENS FINANCIAL GROUP, INC. Other type of mortgage Applying for a mortgage or refinancing an existing mortgage 2 1.2%
    CITIZENS FINANCIAL GROUP, INC. Other type of mortgage Closing on a mortgage 3 1.8%
    CITIZENS FINANCIAL GROUP, INC. Other type of mortgage Struggling to pay mortgage 4 2.3%
    CITIZENS FINANCIAL GROUP, INC. Other type of mortgage Trouble during payment process 15 8.8%
    CITIZENS FINANCIAL GROUP, INC. VA mortgage Struggling to pay mortgage 1 0.6%
    CITIZENS FINANCIAL GROUP, INC. VA mortgage Trouble during payment process 1 0.6%

    Bank Details

    Branches

    Bank Name Branch Branch Type Deposits (000's)
    Citizens Bank 101 East Main Street Kingsport, TN 37662 Full Service B&M $58,548
    Citizens Bank 1811 West State Of Franklin Johnson City, TN 37605 Full Service B&M $8,016
    Citizens Bank 2025 Jacksboro Pike La Follette, TN 37766 Full Service B&M $54,139
    Citizens Bank 2240 East Stone Drive Kingsport, TN 37662 Full Service B&M $29,600
    Citizens Bank 256 Medical Park Drive Lenoir City, TN 37771 Full Service B&M $36,148
    Citizens Bank 300 Broad Street Elizabethton, TN 37643 Full Service B&M $255,388
    Citizens Bank 301 Bemberg Road Elizabethton, TN 37643 Full Service B&M $23,458
    Citizens Bank 3028 Peoples Street Johnson City, TN 37605 Full Service B&M $51,996
    Citizens Bank 310 East State Street Bristol, TN 37620 Full Service B&M $39,593
    Citizens Bank 4215 Fort Henry Drive Kingsport, TN 37663 Full Service B&M $22,410
    Citizens Bank 5426 Homberg Drive Knoxville, TN 37919 Full Service B&M $31,209
    Citizens Bank 6771 Baum Drive Knoxville, TN 37919 Full Service B&M $3,933
    Citizens Bank 702 Us 321 Scenic Hampton, TN 37658 Full Service B&M $14,219
    Citizens Bank 844 Volunteer Parkway Bristol, TN 37620 Full Service B&M $43,445

    For 2018, Citizens Bank had 14 branches.

    Yearly Performance Overview

    Bank Income

    Item Value (in 000's)
    Total interest income $39,722
    Net interest income $33,675
    Total noninterest income $14,025
    Gross Fiduciary activities income $37
    Service charges on deposit accounts $1,199
    Trading account gains and fees $0
    Additional Noninterest Income $12,789
    Pre-tax net operating income $17,568
    Securities gains (or losses, -) $44
    Income before extraordinary items $17,046
    Discontinued Operations (Extraordinary gains, net) $0
    Net income of bank and minority interests $17,046
    Minority interest net income $1,567
    Net income $15,479
    Sale, conversion, retirement of capital stock, net $0
    Net operating income $17,003

    Citizens Bank's gross interest income from loans was $39,722,000.
    Citizens Bank's net interest income from loans was $33,675,000.
    Citizens Bank's fee based income from loans was $1,199,000.
    Citizens Bank's net income from loans was $15,479,000.

    Bank Expenses

    Item Value (in 000's)
    Total interest expense $6,047
    Provision for credit losses $981
    Total noninterest expense $29,151
    Salaries and employee benefits $17,670
    Premises and equipment expense $4,002
    Additional noninterest expense $7,479
    Applicable income taxes $566
    Net charge-offs $328
    Cash dividends $7,574

    Citizens Bank's interest expense for loans was $6,047,000.
    Citizens Bank's payroll and benefits expense were $17,670,000.
    Citizens Bank's property, plant and equipment expenses $4,002,000.

    Loan Performance

    Type of Loan % of Loans Noncurrent (30+ days, end of period snapshot)
    All loans 0.0%
    Real Estate loans 0.0%
    Construction & Land Development loans 0.0%
    Nonfarm, nonresidential loans 0.0%
    Multifamily residential loans 0.0%
    1-4 family residential loans 0.0%
    HELOC loans 0.0%
    All other family 1.0%
    Commercial & industrial loans 0.0%
    Personal loans 4.0%
    Credit card loans 0.0%
    Other individual loans 4.0%
    Auto loans 4.0%
    Other consumer loans 3.0%
    Unsecured commercial real estate loans 0.0%

    Deposits

    Type Value (in 000's)
    Total deposits $688,004
    Deposits held in domestic offices $688,004
    Deposits by Individuals, partnerships, and corporations $620,830
    Deposits by U.S. Government $2,785
    Deposits by States and political subdivisions in the U.S. $64,341
    Deposits by Commercial banks and other depository institutions in U.S. $48
    Deposits by Banks in foreign countries $0
    Deposits by Foreign governments and official institutions $0
    Transaction accounts $100,952
    Demand deposits $40,899
    Nontransaction accounts $587,052
    Money market deposit accounts (MMDAs) $293,450
    Other savings deposits (excluding MMDAs) $78,677
    Total time deposits $214,925
    Total time and savings deposits $647,105
    Noninterest-bearing deposits $111,345
    Interest-bearing deposits $576,659
    Retail deposits $665,003
    IRAs and Keogh plan accounts $33,387
    Brokered deposits $5,005
    Deposits held in foreign offices $0

    Assets

    Asset Value (in 000's)
    Total Assets $840,984
    Cash & Balances due from depository institutions $12,535
    Interest-bearing balances $103
    Total securities $230,787
    Federal funds sold & reverse repurchase $1,050
    Net loans and leases $564,130
    Loan and leases loss allowance $5,804
    Trading account assets $0
    Bank premises and fixed assets $11,337
    Other real estate owned $0
    Goodwill and other intangibles $8,848
    All other assets $12,297

    Liabilities

    Liabilities Value (in 000's)
    Total liabilities and capital $840,984
    Total Liabilities $733,055
    Total deposits $688,004
    Interest-bearing deposits $576,659
    Deposits held in domestic offices $688,004
    % insured (estimated) $74
    Federal funds purchased and repurchase agreements $10,711
    Trading liabilities $0
    Other borrowed funds $29,468
    Subordinated debt $0
    All other liabilities $4,872

    Issued Loan Types

    Type Value (in 000's)
    Net loans and leases $564,130
    Loan and leases loss allowance $5,804
    Total loans and leases (domestic) $569,934
    All real estate loans $446,427
    Real estate loans in domestic offices $446,427
    Construction and development loans $99,787
    Residential 1-4 family construction $22,925
    Other construction, all land development and other land $76,862
    Loans secured by nonfarm nonresidential properties $254,225
    Nonfarm nonresidential secured by owner-occupied properties $93,727
    Commercial real estate & other non-farm, non-residential $160,498
    Multifamily residential real estate $9,491
    1-4 family residential loans $77,042
    Farmland loans $5,882
    Loans held in foreign offices $0
    Farm loans $0
    Commercial and industrial loans $102,015
    To non-U.S. addressees $0
    Loans to individuals $19,645
    Credit card loans $861
    Related Plans $189
    Consumer Auto Loans $16,065
    Other loans to individuals $2,530
    All other loans & leases $5,455
    Loans to foreign governments and official institutions $0
    Other loans $4,582
    Loans to depository institutions and acceptances of other banks $0
    Loans not secured by real estate $0
    Loans secured by real estate to non-U.S. addressees $0
    Restructured Loans & leases $567
    Non 1-4 family restructured loans & leases $181
    Total loans and leases (foreign) $0

    Citizens Bank had $564,130,000 of loans outstanding in 2018. $446,427,000 of loans were in real estate loans. $99,787,000 of loans were in development loans. $9,491,000 of loans were in multifamily mortgage loans. $77,042,000 of loans were in 1-4 family mortgage loans. $0 of loans were in farm loans. $861,000 of loans were in credit card loans. $16,065,000 of loans were in the auto loan category.

    Small Business Loans

    Categorization # of Loans in Category $ amount of loans (in 000's) Average $/loan
    Nonfarm, nonresidential loans - <$1MM 294 $90,042 $306,265
    Nonfarm, nonresidential loans - <$100k 34 $1,637 $48,147
    Nonfarm, nonresidential loans - $100-250k 85 $10,399 $122,341
    Nonfarm, nonresidential loans - $250k-1MM 175 $78,006 $445,749
    Commercial & Industrial, US addressed loans - <$1MM 489 $81,258 $166,172
    Commercial & Industrial, US addressed loans - <$100k 189 $6,080 $32,169
    Commercial & Industrial, US addressed loans - $100-250k 108 $13,722 $127,056
    Commercial & Industrial, US addressed loans - $250k-1MM 192 $61,456 $320,083
    Farmland loans - <$1MM 34 $2,926 $86,059
    Farmland loans - <$100k 18 $931 $51,722
    Farmland loans - $100-250k 14 $1,451 $103,643
    Farmland loans - $250k-1MM 2 $544 $272,000